Malwarebytes problem

[Arizona-Willie]

Every morning when I boot my computer it says that " protections are turned off ".

I go into MB and sure enough Web Protections are off.

I click to turn them on and it goes green and says " Starting ... " but never says " ON".

Why is this being turned off and by what and how do I stop it?

Since it never says "on" are Web Protections being turned on or not? How can I tell?

[Porthos]

@Arizona-Willie Please read and try the following. If the clean removal and reinstall works, great, if not then please post back all of the requested logs so we can check and see what's going on.

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-clean tool you will be asked to reboot.  Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES or you can download the latest version (currently v3.0.6 CU4.1) to re-install from HERE)
2. If that does not correct the issue, then please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs (the 4 logs are: mbam logs zipped, FRST.txt, Addition.txt and mb-checkResult.txt)
3. NOTE: More info about the latest Malwarebytes 3.0.6 CU4.1 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions

Please let us know how it goes.

Thank you

Porthos

[Kimberlover]

I followed Porthos advise. Upon shut down, I get a red screen that says Malwarebytre is being removed. That flag has been up for 5 hours and nothing is happening. Seems like a failure to me.

[Firefox]

34 minutes ago, Kimberlover said:

I followed Porthos advise. Upon shut down, I get a red screen that says Malwarebytre is being removed. That flag has been up for 5 hours and nothing is happening. Seems like a failure to me.

Follow these steps and then start your own topic with the logs so you can be helped one on one...

*** If that does not correct the issue, then please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs (the 4 logs are: mbam logs zipped, FRST.txt, Addition.txt and mb-checkResult.txt)

[Kimberlover]

I have discovered that the problem of MB-clean not working is due to not being able to close MB on start.

I called my computer Geek and he is on the way to help with that problem.

He says he knows how to close MB on start and then get the MB-clean to work.

Hopefully the problem will be solved soon.

[Kimberlover]

So the computer guy solved my problems.

First he opened my computer in the safe mode.

He was then able to disable MB.

He then removed the program.

Once removed he reinstalled the MB program.

Installing the keys needed to be gotten from the MB website as typing them in just would not work.

I'm back up and running at the expense of $50.

Thanks MB support! (Snide remark intended) to fix a bad upgrade 3.0.

[Porthos]

26 minutes ago, Kimberlover said:

I'm back up and running at the expense of $50.

We could have walked you through that for FREE.

[Kimberlover]

@ Phrothos: Would you please explain why after two weeks you folks never mentioned how to do this in the returned support emails?

[Firefox]

1 hour ago, Kimberlover said:

@ Phrothos: Would you please explain why after two weeks you folks never mentioned how to do this in the returned support emails?

Really sorry you had to pay to get it fixed... as @Porthos mentioned we could have walked you through the process here...

And to answer your question above.... @Porthos and I don't work for Malwarebytes or the support team, we are only volunteers here on the forums and help out where we can.  I have not read the entire topic above, but if both of us would have known you were having those issues we could have walked you thought it.

A little late know I know, but if you have further issues, you should try seeking help here first, and if it can't be solved here then email support.  All help here on the forums is free, even removing malware from your computer is done for free, weather you own Malwarebytes or not...