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Activated 3.0 on first computer, but could not on second Help Needed

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  • Root Admin

Hello @smithyommite

Looks to be some type of DNS, Firewall, or possibly other Security software block going on preventing access back to our Activation server. Please run the following for me and post back the log as an attachment.


  • Create and obtain an mb-check log:
    1. Download mb-check from here and save to your desktop
    2. Run mb-check and within a few second the command window will open and then close
    3. This will produce one log file on your desktop: mb-checkResult.txt
    4. Attach this log file to your post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area





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  • Root Admin

Yes, the installation token is not getting set as it can't connect to our server properly. I'd need to get all the logs from Malwarebytes zipped up so I can take a look but they probably won't tell me what's wrong with DNS or connection, only that it could not connect.

Let me get the following files please and we'll see if we can find something in these logs to account for the issue.


Please, read the topic here Available Assistance for Possibly Infected Computers and attach those logs back here and I'll review them and see what I can find going on.




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  • Root Admin

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.


After the restart then run Malwarebytes and check for updates.



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