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Serious problems with 3.0 and higher

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We upgraded 2 Windows PCs to Malwarebytes version  One runs just fine, the other shows "can not connect service".  I removed the 3.0 version and reinstalled; which shows version 2017.04/19.07 available and encouraged me to "update now".  I did.  After it installed, I tried to run it and got the "can not connect service" message again.  

I have run all of the recommended diagnostics I can find, and have now reinstalled  

I have paid for the premium version, and we have run the program for years with no issues until this.

I saw no other threads of this nature in the forum.  Does anyone have ideas, information, or fixes?

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