sync-eu.exe.bid

[tim37]

I have the same problem. I followed the instructions above and the problem didn't appear for about a day. Now it's back. Attached is a ZIP file of the files requested in your instructions.

Tim37files.zip

[kevinf80]

Hello tim37 and welcome to Malwarebytes, My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please: Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good... Uninstall the following Toolbar, reboot when complete Internet Explorer Toolbar 4.7 by SweetPacks   Next,   Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file" NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Open FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Next, Download and save RogueKiller to your Desktop from this link: https://www.fosshub.com/RogueKiller.html/setup.exe Right click setup.exe and select Run as Administrator to start installing RogueKiller. At the next window Checkmark "Install 32 and 64 bit versions, then select "Next" In the next window skip Licence I.D. and Licence Key, select "Next" In the next window make no changes and select "Next" In the next window leave both "Additional Shortcuts" checkmarked, then select "Next" In the next window make no changes and select "Install" RogueKiller will extract and complete installation, in the new window leave "Launch Roguekiller" checkmarked, then select finish. RogueKiller will launch. Accept UAC, then read and accept "User Agreements" In the new window the "Home" tab should already be selected, Change by selecting "Scan" tab, then select "Start Scan" When the scan completes select "Open Report" In the new Window select "Export text" name that file RK.txt, save to your Desktop and attach to your reply Con firm Toolbar is gone, also post log from RogueKiller... Thank you, Kevin....

fixlist.txt

[tim37]

Thank you for the instructions. Sweetpacks Toolbar is not on my PC. It is not listed in the IE list of toolbars nor on the Control Panel list of programs to remove. Attached are the two files you requested. Should I remove the two items found by RogueKiller?

RogueKiller.txt

Fixlog.txt

[kevinf80]

The sweet im toolbar does show up in the installed programs list contained in Addition.txt

Internet Explorer Toolbar 4.7 by SweetPacks (HKLM-x32\...\{80F3F10B-A177-4494-93CE-98090D819093}) (Version: 4.7.0008 - SweetIM Technologies Ltd.) <==== ATTENTION

Run FRST one more time:

Type or copy/paste the following into the edit box after "Search:".

{80F3F10B-A177-4494-93CE-98090D819093}

Click Search Registry button and post the log (Search.txt) it makes to your reply.

[tim37]

Here's the log file.

SearchReg.txt

[kevinf80]

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file" NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Open FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Next, Clean install Malwarebytes from version 2 to version 3... Please download MBAM-clean and save it to your desktop.   Right-click on mbam-clean.exe icon and select Run as Administrator to start the tool. It will ask you to reboot the machine - please do so. Run the cleaner tool again, re-boot when complete. <<<---do not miss this step If you have lost the activation licence key information it can be located here: http://www.cleverbridge.com/342/?scope=cusecolp Download Malwarebytes version 3 from the following link: https://www.malwarebytes.com/mwb-download/thankyou/ Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions.... When the install completes and is updated do the following: Open Malwarebytes, select > "settings" > "protection tab" Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Go back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes deal with any found entries... Then select "Export Summary" then "Text File (*.txt)" name that log and save , you can copy or attach that to your reply... Let me see those logs, tell me if there are any remaining issues or concerns... Thank you, Kevin...

 

 

 

fixlist.txt

[tim37]

Thank you again. I upgraded to version 3, performed the scan, nothing was found. Attached are the requested files.

Fixlog.txt

malbscanreport.txt

[kevinf80]

How does your PC respond now, any issues or concerns...?

[kevinf80]

Do you still need assistance....?

[exile360]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!