Web protection still turns off, this time while doing a Schedule scan

[Blackraider]

ps. problem with Webprotection persists after last update, but this time, this few days I noticed a behavior here.

 

during a malware scheduled automatic scan the web protection just turn off on its own and I can't turn it back on for a while. this happened 2 times in a few days exactly at the same moment (during the scheduled scan).

only to imidiatly solve this was restarting pc now, otherwise closing MB or now meabe only after 30m or more I can enable this component without problems, otherwise stays stuck in "initializing" without being able enable it at all.

 

I changed the scheduled scan time to test this again for some days.

PS: don't tell me it happens when MB is scanning a specific file in my PC, hmmmm

Edited April 18, 2017 by Blackraider

[AdvancedSetup]

Hello @Blackraider

Don't see this issue reported as much as a not starting issue. I did see it on some older versions but haven't seen it as much on the latest builds. Can I please get some logs to determine what's going on with your system.

Please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs (the 4 logs are: mbam logs zipped, FRST.txt, Addition.txt and mb-checkResult.txt)

Thank you

Ron

 

[Blackraider]

sure, in the previous version this was much more frequent. in the latest version it took some time to come back, i see some recent errors in the logs.

Edit: ops sorry I just noticed this error isn't the same as in the title. my two posts here should be in here

logs.zip

Addition.txt

FRST.txt

MB-CheckResult.txt

Edited April 18, 2017 by Blackraider

[AdvancedSetup]

Your topic was moved to its own posting so that you can receive one on one help instead of the cluster of junk in mass posting like the other post.

Please let me know specificially what issue you're having then.

Thank you

Ron

 

[Blackraider]

web protection module turned off by itself without any warning. if i try turn it on, it freezes in the "initializing" state, and if I try turn it on in MBtray icon web protection stays gray after click on it, and can't do anything about it for some minutes. everything else works fine. fastest way to solve this is restarting PC.

while MB component was in version 1.0.75 this was happening pratically with every protection module and it was frequent, in 1.0.96 it was much less frequent BUT only with web protection (at least with me).

 

I just noticed you updated MB component to 1.0.103, when did you release this to be an automatic update for MB? I didn't noticed when this update was installed. if it was 3 or more days ago, then the problem started less then 3 days ago, this time web protection turned off 2 times, each time was when MB started its schedule daily scan (or while it was doing it). if it was today or yesterday  ofcourse I don't know if the problem is really solved or not. because it needs more time to see if problem is solved.

hmm my attackments says I already had latest update installed at the time I put them here, i don't know if this happened on the previous persion.

 

all MB modules are working fine at the moment.

thanks for the fast support  and continue your good work, each new component update seems to make MB more and more stable

 

PS: please can you change the title for a better description of the problem? Like "Web protection still turns off, this time while doing a Schedule scan". Thanks

Edited April 19, 2017 by Blackraider

[AdvancedSetup]

The computer itself may need a bit of maintenance to help it run a bit better.

 

Please click on the "Search the web and Windows" box.

Then type in CMD.EXE and when it shows on the start menu right click and select "Run as administrator"

 

 

In the command prompt please type the following exactly.

CHKDSK  C:  /R

This will tell Windows to run a full disk check, however you'll get the following, telling you it cannot run because it's in use.

Press the Y key to tell it to run on the next restart of the computer.

 

Quote

Microsoft Windows [Version 10.0.10586]

(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>CHKDSK C: /R
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process.  Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

 

 

 

Then restart the computer and let it run.
Then find and copy the disk check entry from the Event Logs and paste back the results here.

How to Read Event Viewer Log for Chkdsk (Check Disk) in Windows 10

 

After the restart then run the following temporary file cleaner

 

Please Run TFC by OldTimer to clear temporary files:

• Download TFC from here and save it to your desktop.
• http://oldtimer.geekstogo.com/TFC.exe
• Close any open programs and Internet browsers.
• Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
• Please be patient as clearing out temp files may take a while.
• Once it completes you may be prompted to restart your computer, please do so.
• Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.

 

That should help with any general data freeze during scans.

 

[Blackraider]

10 hours ago, AdvancedSetup said:

The computer itself may need a bit of maintenance to help it run a bit better.

I must say that I must agree withn you  in that. since some time ago I am planning to do a clean format and reinstall windows from scratch. even more, after this Creators upgrade from microsoft,  for some reason I can't upgrade my current windows 10 :p. I am planning to do this later in the summer, since, for now, it doesn't have any fatal flaw and it works for what I need.

 

about the rest I will do those later today.

Thanks for care

 

Edited April 19, 2017 by Blackraider

[Blackraider]

no problems were found at all with chkdsk

 

I am thinking this problem was with old version 1.0.96. things are stable for now.

 

i need to do a stress test here.

chk.txt

[AdvancedSetup]

Okay, keep an eye on it and if issues arise let us know.

Take care

Ron