ruhtraeel Posted April 15, 2017 ID:1117473 Share Posted April 15, 2017 Hi, I'm getting a problem where two g****.tmp.exe files are generated in my temp folder when I launch Firefox, and one of them takes >50% CPU usage. I've ran adwcleaner, roguekiller, and ccleaner, and have removed everything that it has detected. How would I get rid of this browser hijack? I've ran FRST, and my logs are attached below. Is there a fixlist that I need to run? Thanks Addition.txt FRST.txt Link to post Share on other sites More sharing options...
kevinf80 Posted April 15, 2017 ID:1117501 Share Posted April 15, 2017 Hello ruhtraeel and welcome to Malwarebytes... My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please: Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good... Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file" NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Open FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Next, Download Malwarebytes version 3 from the following link:https://www.malwarebytes.com/mwb-download/thankyou/ Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions.... When the install completes and is updated do the following: Open Malwarebytes, select > "settings" > "protection tab" Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Go back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes deal with any found entries... Then select "Export Summary" then "Text File (*.txt)" name that log and save , you can copy or attach that to your reply... Next, Download AdwCleaner by Xplode onto your Desktop. Double click on Adwcleaner.exe to run the tool. Click on the Scan in the Actions box Please wait fot the scan to finish.. When "Waiting for action.Please uncheck elements you want to keep" shows in top line.. Click on the Cleaning box. Next click OK on the "Closing Programs" pop up box. Click OK on the Information box & again OK to allow the necessary reboot After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed... Next, Download Sophos Free Virus Removal Tool and save it to your desktop. If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete..... Please Do Not use your PC whilst the scan is in progress.... This scan is very thorough so may take several hours... Double click the icon and select Run Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View log file... (bottom left hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found please confirm that result.... The Virus Removal Tool scans the following areas of your computer: Memory, including system memory on 32-bit (x86) versions of Windows The Windows registry All local hard drives, fixed and removable Mapped network drives are not scanned. Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan. Let me see those logs in your reply, also tell me if there are any remaining issues or concerns... Thank you, Kevin... fixlist.txt Link to post Share on other sites More sharing options...
ruhtraeel Posted April 15, 2017 Author ID:1117562 Share Posted April 15, 2017 Hi, so I ran my AVs again, and I noticed that they actually didn't automatically check off the PUPs to be removed; only the actual viruses. Once I did that, those two processes are no longer appearing in the task manager. The issues seems to be resolved for now; I will update or create another thread if it pops up again. Thanks Link to post Share on other sites More sharing options...
kevinf80 Posted April 15, 2017 ID:1117565 Share Posted April 15, 2017 Did you run FRST fix...? your system appeared to be awash with Malware/Infection.... Link to post Share on other sites More sharing options...
ruhtraeel Posted April 15, 2017 Author ID:1117566 Share Posted April 15, 2017 Hi, Even though those two files no longer autorun, I still see some suspicious activity on my computer, like a popup opening every time I click a download link on a website. I will continue with your steps and post my updates here. Link to post Share on other sites More sharing options...
kevinf80 Posted April 15, 2017 ID:1117567 Share Posted April 15, 2017 Thanks for the update... Link to post Share on other sites More sharing options...
ruhtraeel Posted April 16, 2017 Author ID:1117623 Share Posted April 16, 2017 Hi, the fixlog and MBAM logs are attached below. MBAM didn't ask me to save a log file, but I dug around and will post the ScanResults JSON file converted to text, located in C:\ProgramData\Malwarebytes\MBAMService\ScanResults Fixlog.txt MBAMLog.txt Link to post Share on other sites More sharing options...
ruhtraeel Posted April 16, 2017 Author ID:1117627 Share Posted April 16, 2017 ADWcleaner didn't detect anything noteworthy after I ran MBAM. AdwCleaner[S1].txt Link to post Share on other sites More sharing options...
kevinf80 Posted April 16, 2017 ID:1117654 Share Posted April 16, 2017 Post Sophos log when ready, also tell me you have any remaining issues or concerns.... Thank you, Kevin... Link to post Share on other sites More sharing options...
ruhtraeel Posted April 23, 2017 Author ID:1119297 Share Posted April 23, 2017 Hello, I finally got the chance to fully run Sophos (it took upwards of 8 hours) The log is posted below: SophosVirusRemovalTool.log Link to post Share on other sites More sharing options...
kevinf80 Posted April 23, 2017 ID:1119323 Share Posted April 23, 2017 (edited) Is your PC responding ok now, do you have any remaining issues or concerns...? If none run the following to clean up: Uninstall Sophos AV http://www.askvg.com/how-to-completely-uninstall-remove-a-software-program-in-windows-without-using-3rd-party-software/ Next, Download "Delfix by Xplode" and save it to your desktop. Or use the following if first link is down:"Delfix link mirror" If your security program alerts to Delfix either, accept the alert or turn your security off. Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator Make Sure the following items are checked: Remove disinfection tools <----- this will remove tools we have used. Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created. Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection Now click on "Run" and wait patiently until the tool has completed. The tool will create a log when it has completed. We don't need you to post this. Any remnant files/logs from tools we have used can be deleted… Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful....Answers to Common Security Questions and best PracticesDo I need a Registry Cleaner? Take care and surf safe Kevin... Edited April 29, 2017 by kevinf80 Link to post Share on other sites More sharing options...
ruhtraeel Posted May 2, 2017 Author ID:1121727 Share Posted May 2, 2017 Yes, my PC seems to be working fine now. Thanks for the help! Link to post Share on other sites More sharing options...
kevinf80 Posted May 3, 2017 ID:1121761 Share Posted May 3, 2017 You`re very welcome.... Link to post Share on other sites More sharing options...
exile360 Posted May 21, 2017 ID:1128606 Share Posted May 21, 2017 Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you. Link to post Share on other sites More sharing options...
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