Finally found the cause of a problem I've been having

[jadinolf]

This is a problem I've been experiencing with Firefox V52.0 and up. OS is Windows 7

Malwarebytes Version is 3.0.6.1469/10.103/1.0.1729

Here is the scoop:

When  going to check my Internet speed http://www.speedtest.net/?test-2   

Ping does not show because it is covered up. The needle does not show properly and is all messed up.

When I go to this site to check greeting cards  http://www.jacquielawson.com/       

Strange things happen with the video. One example is I was watching a black and white dog which was walking. The black part of his body stayed in place while the rest of it moved along.

I suspected the browser but saw no complaints on Firefox forums. In any event I switched to Chrome on three of my computers and the problem went away.. My Windows 10 computer did not experience the problem.

I did go back to Firefox on two computers leaving one still on Chrome.

Today I thought I would quit Malwarebytes and try speed test and the problem was not present.

Just curious if the pros on the Malwarebytes staff could take a look at these links and tell me if they experience the same problem. Bear in mind we are talking Firefox and Windows 7.

If you need me to run any test, I am here to help.

Thanks

 

 

 

I

 

 

 

 

 

Edited April 14, 2017 by jadinolf
typing error

[Telos]

Did you try suggestions from this thread...

 

[jadinolf]

8 hours ago, Telos said:

Did you try suggestions from this thread...

 

8 hours ago, Telos said:

Did you try suggestions from this thread...

 

No, I am not experiencing that problem.

It seems a video problem which is impossible to duplicate on another browser or OS

Edited April 15, 2017 by jadinolf

[jadinolf]

Can't do a screen capture but here is a poor photo that I just took showing what happens.

 

Not  really a big deal, I can turn off Malwarebytes if I have to.

 

[jadinolf]

Here with Malwarebytes turned off.

 

[AdvancedSetup]

Hello @jadinolf

Not sure why you'd have an issue like that unless maybe an outdated driver or some other issue possibly going on. Please see my results below.

Malwarebytes 3 - all protections modules fully enabled

Malwarebytes 3 - all protections modules fully disabled

 

As you can see there is very little difference. One can normally see differences on every single run with a slight variance. I'm not seeing the same thing you are.

If you like you can run some scans and post back the logs and I can take a look and see if I can find anything to account for it.

Please read the following and post back the 2 logs as an attachment and I'll review for you.

https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/

Thanks

Ron

 

[jadinolf]

Ron, that doesn't help me at all. Telling me that you are not having a problem is of no help.

I have 4 computers all having the same problem.

I think it is just something I will have to live with. I can either change my browser, turn off Malwarebytes when I am viewing some sites or just live with it. 

I'm on Chrome right now but I will read the link and get back to you.

Thanks

 

 

 

 

[jadinolf]

Here you go

 

FRST.txt

[Firefox]

1 hour ago, jadinolf said:

Here you go

 

FRST.txt

The FRST tool produces two log files, FRST.txt and Addition.txt can you also upload the file that is missing so that @AdvancedSetup can review it as well?

[jadinolf]

Sorry, not familiar with that.

 

Addition.txt

[AdvancedSetup]

You have some minor signs of PUP (possibly unwanted programs) and other entries I'd removed from my own machine. But I don't think they're the cause of the change in speed.

The PC Tools Firewall Plus might possibly be the reason. Is that software on all your machines? Maybe try uninstalling it from one of them and see if that makes any difference or not. You can use the built-in firewall to Windows while testing.

Please download Speccy and extract it and run it. Then wait for it to finish updating and click on the file menu and save the report as a text file and post that file back here as an attachment please.

https://www.piriform.com/speccy/download/portable

 

[jadinolf]

Ron, the problem is not speed- it's is the messed up video.

My speed is 70Mbps.

I have uninstalled the firewall and it made no difference.

Let's just drop it and I live with it. It really is a minor problem. Some day i will figure it out.

I appreciate your patience.

[AdvancedSetup]

Well, it's up to you but if there is something wrong that can be fixed, we'd love to help you get it fixed. Let us know.

Thanks

Ron