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Hello Keaton and :welcome: Forums.

My screen name is Android8888 but if you wish you can call me Rui which is my real name. I will be helping you with your malware issues. Please ask questions if anything is unclear.

I suggest printing out each set of instructions or copy them to a Notepad file and reading the entire post before proceeding. It will make following them easier.

Please DO NOT run any tools on your own and follow the directions in the order listed.

Make sure to run all the tools from the Desktop and with Administrator privileges.

 

Next,

Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

  • Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST64.exe executable is located); DO NOT open or modify that file!
  • Right-click on the FRST executable and select Spcusrh.pngRun as Administrator;
  • Click on the Fix button;
    NYA5Cbr.png
    Credits: Aura
  • On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad;
  • Please attach the fixlog.txt in your next reply;

 

Next,

  • Download Junkware Removal Tool (JRT) and move it to your Desktop;
  • Right-click on JRT.exe and select Spcusrh.pngRun as Administrator;
  • Press on any key to launch the scan and let it complete;
    tLsXbWy.png
    Credits: Bleeping Computer  and Aura
  • Once the scan is complete, a log will open. Please attach the log in your next reply;

 

Next,

  • Download AdwCleaner and move it to your Desktop;
  • Right-click on AdwCleaner.exe and select Spcusrh.pngRun as Administrator;
  • Accept the EULA (I accept), let the database update, then click on Scan;
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Cleaning button. This will kill all the active processes;
    MV5ejgW.png
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it;
  • After the restart, a log will open when logging in. Please attach that log in your next reply;

 

Next,

  • Open Malwarebytes;
  • On the left pane select Settings;
  • Select the Protection tab;
  • Scroll down to Scan Options and ensure Scan for Rootkits option is ON and leave all other settings to default.
  • Go back to DashBoard and select the blue Scan Now tab; Note: The scan may take some time to finish, so please be patient.
  • When the scan completes if potential threats are detected, ensure to checkmark all the listed items, and click the Quarantine Selectedbutton.
  • While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), give it a name and save it to your Desktop.
  • The log can also be viewed by clicking the log to select it, then clicking the View Report button.
  • Please attach the log in your next reply.


In your next reply please attach:
The fixlog.txt;
The JRT.txt;
The AdwCleaner clean log;
The Malwarebytes log.

Let me know how is the computer running and what issues still remain with the computer.

Thank you.

fixlist.txt

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Hello Keaton.

10 hours ago, Keaton said:

I've successfully followed all steps and it seems that my issue has been resolved.

I'm glad to hear that. :) However there is some more work to do.

You did not posted the requested logs so at this point I cannot guarantee that your computer is completely clean.

 

Now I would like you check for remnants of infection that can remain in your system.

Please scan your computer with ESET Online Scanner.

  • Click on this link to open ESET Online Scanner in a new window.
    1. Click on the Scan Now button to download the esetonlinescanner_enu.exe file. Save it to your Desktop.
    2. Close all your programs and browsers.
    3. Please disable your antivirus program to avoid potential conflicts, improve the performance and speed up the scan.
    4. Double click on esetonlinescanner_enu.exe to start ESET Online Scanner. It will open a window with the Terms of Use.


  • Check mark Download latest version of ESET Online Scanner and click the Accept button.
  • Click Yes to accept any security warnings that may appear.
  • Under Computer scan settings, check mark Enable detection of potentially unwanted applications.
  • Then click Advanced settings and check mark the following options:
    • Enable detection of potentially unsafe applications
    • Clean threats automatically
  • Click the Scan button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats.
  • Click Export, and save the file to your Desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.


Note: If nothing is found, it will not produce a log.

Please re-enable your antivirus program.


Please attach the logs I requested in my previous post --- fixlog.txt, JRT.txt, AdwCleaner clean log and the Malwarebytes log --- and also post the entire contents of the ESET log (if it produced one).


Thank you.

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Hello Keaton. Thank you for attaching those logs.

The log you attached from AdwCleaner is the 'Scan' log. Please attach the 'Clean' log, it can be found at C:\AdwCleaner\AdwCleaner[Cx] (x is a number - the highest number is the most recent).

If you cannot find it, then re-run AdwCleaner, click the Scan button and wait until the scan is complete;
When the scan is complete, click the Clean button and wait;
If the tool ask you to restart the computer, please do it;
After reboot a log will open;
Please attach the AdwCleaner clean log in your next reply.

Okay, at this point your computer appears to be clean and free of malware.


Please check your computer for updates. Vulnerabilities in the programs are often exploited in order to install malware on your PC.

Run a program like Personal Software Inspector (PSI) or FileHippo Update Checker to see what programs need to be updated.


After performing the updates you can now delete the tools used in the malware removal process.

Follow the instructions below to download and execute DelFix.

  • Download DelFix and move the executable to your Desktop;
  • Right-click on DelFix.exe and select Run as Administrator;
  • Check the following options :
    • Activate UAC (This option will activate the User Account Control feature).
    • Remove disinfection tools (this option will remove the tools used in the cleaning process).
    • Create registry backup (this option will create a backup from the Windows Registry).
    • Purge system restore (this option will remove all previous and possibly infected restore points, and will create a new and clean restore point of your system).
    • Reset system settings (this option will reset any system settings back to default that were changed either by us during cleansing or by malware infection).
  • Once the options mentioned above are checked, click on Run;
  • After DelFix is done running, a log will open. I don't need to see the log file;

You can also manually delete any logs they created and that were left behind.

Are there any issues or concerns with the computer?

Thank you.

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20 hours ago, Keaton said:

Thank you very much for your extensive and competent assistance. Have a nice week!

You're very welcome! :)

 

Okay, I will wait for your feedback.

Please keep me posted.

Thank you.

Android8888

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