SSL error when trying to activate

[j9ksf]

I have the same problem with my lifetime licence. Hope someone can help.

(removed screenshot as it exposed license info...forwarded directly to Devin)

 

Edited April 13, 2017 by bdubrow
Removed screenshot with license details

[dcollins]

@j9ksf your issue looks to be different than the one originally reported. For your issue, trying opening your web browser and navigating to https://malwarebytes.com and then try to activate again.

[j9ksf]

23 hours ago, dcollins said:

@j9ksf your issue looks to be different than the one originally reported. For your issue, trying opening your web browser and navigating to https://malwarebytes.com and then try to activate again.

Sorry, but your suggestion would not work.

[dcollins]

I split out our discussion from the original thread to reduce confusion. Can you please provide the information requested below so we can help troubleshoot?

 

[j9ksf]

Hi Devin. The problem continued following the Creators Update, even after a reload of MBAM. I've attached the requested information and hope it helps.

Thanks.

 

MBAMSERVICE.LOG

FRST.txt

Addition.txt

MB-CheckResult.txt

[dcollins]

What browser did you use to go to https://malwarebytes.com? The error I'm showing in your logs is the same one I thought it was above. Can you make sure to try in Internet Explorer, and let the page fully load?

[j9ksf]

Hello.  My usual browser is Vivaldi but I have tried to activate with IE open. Today I uninstalled MBAM, opened IE and downloaded MBAM and re-installed. Keeping IE open I was unable to activate the program.

[dcollins]

And when you opened IE, you went to the malwarebytes website I linked above correct? And just to clarify, the error message is the exact same in regards to the SSL?

[j9ksf]

Yes. I uninstalled and downloaded from your site in IE.

[AdvancedSetup]

Hello @j9ksf

Following up to see if your issue has been resolved or not.

Thanks

Ron

 

[j9ksf]

Sorry, Ron - but no. 

[AdvancedSetup]

Okay, sorry to hear. Let me have you run the following, please.

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Then restart the computer and double check the Date and Time are correct on the computer and let me know if you still get this error.

Ron

 

[j9ksf]

Hello Ron,

I ran the fixlist program and rebooted. Webroot and Adguard disabled but the SSL error remians.

fixlist.txt

[AdvancedSetup]

Hi there. That is the file I gave you. Do you have the FIXLOG.txt file you can post please.

Thanks

 

[AdvancedSetup]

Also, please double check and confirm the date and time of the computer is correct.

What is your main web browser you're using?

 

[j9ksf]

9 hours ago, AdvancedSetup said:

Hi there. That is the file I gave you. Do you have the FIXLOG.txt file you can post please.

Thanks

 

Thanks. Attached is the Fixlog results. My usual browser is Vivaldi, but I have attempted to download and install with IE without success.Fixlog.txt

Addition.txt

[AdvancedSetup]

Please visit each of the following sites and let's reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer
How to reset Internet Explorer settings

Firefox
Click on Help / Troubleshooting Information then click on the Reset Firefox button.

Chrome

I would like to reset Chrome back to defaults to completely clear out what is going on with Chrome.

You can keep your “Bookmarks” if you want to keep them, but you have to export them first – >> Export Bookmarks << – Everything else should be removed.

Then I need you to go to >> Google Sync << and sign into your account.
Scroll down until you see the “reset sync” button and click on the button
At the prompt click on “Ok”.

.
Reset Your Browser Settings
.

1. In the top-right corner of the browser window, click the “Chrome Menu” icon (Three horizontal lines)
2. Select “Settings”.
3. At the bottom, click “Show advanced settings…”
4. Scroll down until you see “Reset settings”, Then click on the button “Reset Settings”.
5. In the dialog that appears, click “Reset”.

.
Close Chrome and restart it and check it out for me please

[j9ksf]

I have reset IE, uninstalled MB 3 re-installed MB 3 from IE and attempted to activate whilst IE was left open. However, the SSL error remains.

[AdvancedSetup]

Can you show me a screen shot of the SSL error. You can send via PM if you want.

Thanks

 

[j9ksf]

44 minutes ago, AdvancedSetup said:

Can you show me a screen shot of the SSL error. You can send via PM if you want.

Thanks

 

 

[AdvancedSetup]

Please download the following root certificates scanner. Remember where you save it. Then quit all browsers and double-click on RCC.exe to run the scanner.
Post back the results of the scanner.

 

[j9ksf]

13 hours ago, AdvancedSetup said:

Please download the following root certificates scanner. Remember where you save it. Then quit all browsers and double-click on RCC.exe to run the scanner.
Post back the results of the scanner.

 

Attached is the scan from RCC as requested. Note that Heilig and WinPrivacy were previously used but uninstalled some time ago.

[AdvancedSetup]

Well, those don't look to be the issue you're having.

Please download MiniToolBox save it to your desktop and run it.

Checkmark the following check-boxes:

• Flush DNS
• Report IE Proxy Settings
• Reset IE Proxy Settings
• Report FF Proxy Settings
• Reset FF Proxy Settings
• List content of Hosts
• List IP configuration
• List Winsock Entries
• List last 10 Event Viewer log
• List Installed Programs
• List Devices
• List Users, Partitions and Memory size.
• List Minidump Files
  

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using Reset FF Proxy Settings option Firefox should be closed.

 

[j9ksf]

5 hours ago, AdvancedSetup said:

Well, those don't look to be the issue you're having.

Please download MiniToolBox save it to your desktop and run it.

Checkmark the following check-boxes:

• Flush DNS
• Report IE Proxy Settings
• Reset IE Proxy Settings
• Report FF Proxy Settings
• Reset FF Proxy Settings
• List content of Hosts
• List IP configuration
• List Winsock Entries
• List last 10 Event Viewer log
• List Installed Programs
• List Devices
• List Users, Partitions and Memory size.
• List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using Reset FF Proxy Settings option Firefox should be closed.

 

Attached file of MTB

MTB.txt

[AdvancedSetup]

Not sure that this will help but we released an updated 3.1 beta. Please install this version and reboot. Then let me know if it gives the same error or not.

NEW BETA!  Malwarebytes 3.1.0.1716
https://forums.malwarebytes.com/topic/200230-new-beta-malwarebytes-3101716/

Ron