Mairi Posted April 14, 2017 ID:1117270 Share Posted April 14, 2017 As the full programme wasn't working correctly, I followed instructions found on the forum to uninstall and download again. However, part way throught the download, it stops and a message comes up ' Move file failed code 183'. so now I'm without a product I have paid for. Not impressed, to say the least! Any help, please? Link to post Share on other sites More sharing options...
1PW Posted April 14, 2017 ID:1117284 Share Posted April 14, 2017 Hello @Mairi and Please read the Malwarebytes mb-clean tool procedure, particularly @pbust's hidden/(spoiler) text, and let your system do a clean install. The procedure will not preserve your custom settings, possible exclusions, nor scan schedule list. After the clean install has completed, please update this topic with an update of your system's status. Thank you. Link to post Share on other sites More sharing options...
Mairi Posted April 14, 2017 Author ID:1117376 Share Posted April 14, 2017 Hi 1PW Thanks for your reply. Actually, before I saw it, I gave the download another try, after rebooting again, and it went on ok. (Phew!) And so far, the Real-time protection layer error hasn't resurfaced either. Fingers crossed. Thanks again Mairi Link to post Share on other sites More sharing options...
1PW Posted April 14, 2017 ID:1117450 Share Posted April 14, 2017 Hello @Mairi: Thank you for the good news update. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 15, 2017 Root Admin ID:1117479 Share Posted April 15, 2017 Great, I'll go ahead then and close your topic. If you find that you do need further assistance though please post again and let us know. Take care Ron Link to post Share on other sites More sharing options...
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