Malwarebytes Doesn't Run

[Mike 5]

I installed it onto my desktop with some troubles. When i try to open it it just flashes the hour glass symbol. I am also using AVg 8.5 Free edition. It does the same thing with spybot search and destroy. I would like to know what can I do.

[Mike 5]

I installed it onto my desktop with some troubles. When i try to open it it just flashes the hour glass symbol. I am also using AVg 8.5 Free edition. It does the same thing with spybot search and destroy. I would like to know what can I do.

I don't want to sound dumb but which file is the mbam.exe. None of the files end in that.

[yardbird]

Hi Mike 5, and welcome to Malwarebytes, spybot search and destroy, If I remember right does that come with a "tea-timer"? If yes, turn it off please... Your AVG, Can you configure it to files you need your AV/Firewall for mbam to trust

C:\WINDOWS\system32\drivers\mbam.sys

C:\WINDOWS\system32\drivers\mbamswissarmy.sys

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref (Windows 2000/XP)

Post back after you look the above over & tell us whats goin on please.. regards...

[yardbird]

No prob Mike5, The directions to the files are in front of the name, example

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe mbam.exe is located in your Hard drive icon is "C" ??

then C:\ open the HD -- Look for a yellow folder called Program files Then another yellow folder called Malwarebytes Anti-Malware how you doin?

[Mike 5]

I put those programs in my resident shield exceptions. Was that what I was suppose to so?

[Mike 5]

No prob Mike5, The directions to the files are in front of the name, example

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe mbam.exe is located in your Hard drive icon is "C" ??

then C:\ open the HD -- Look for a yellow folder called Program files Then another yellow folder called Malwarebytes Anti-Malware how you doin?

Yes, I'm there but I don't see any of the that end with .exe

[yardbird]

Yes, (when you type you will see your name with a Mike5 ------lines under it so we don't get confused.) Can you find all the files and put them in the same place?

[yardbird]

Yes, (when you type you will see your name with a Mike5 ------lines under it so we don't get confused.) Can you find all the files and put them in the same place?

got xp or vista

[Mike 5]

Yes, (when you type you will see your name with a Mike5 ------lines under it so we don't get confused.) Can you find all the files and put them in the same place?

I'm confused what you said. What files?

[Mike 5]

got xp or vista

Xp

[yardbird]

One step at a time, your Hard drive main icon is "C" drive? right or wrong?

[Mike 5]

One step at a time, your Hard drive main icon is "C" drive? right or wrong?

HP_PAVILION (C:)

[yardbird]

OK HP and your Hard Drive is "C" Icon yes? If it is click on the "C" icon and it will open to yellow folders

[Mike 5]

OK HP and your Hard Drive is "C" Icon yes? If it is click on the "C" icon and it will open to yellow folders

Yes

[yardbird]

Now look for a yellow folder called Program Files, let me know when you found it please?

[Mike 5]

Now look for a yellow folder called Program Files, let me know when you found it please?

Found

[yardbird]

Click on the Program Files, Folder, and you will see a bunch of More yellow folders appear

[Mike 5]

Click on the Program Files, Folder, and you will see a bunch of More yellow folders appear

ok

[yardbird]

ok Mike5 your doing great, now look for the yellow folder called Malwarebytes' Anti-Malware let me know when your there

[Mike 5]

ok Mike5 your doing great, now look for the yellow folder called Malwarebytes' Anti-Malware let me know when your there

There

[yardbird]

Nice work -- look for a file called mbam.exe

[Mike 5]

Nice work -- look for a file called mbam.exe

I can't find that I see one just mbam with your logo, then another mbam compiled html help file, mbam.dll,mbam-dor those are the ones with mbam.

[yardbird]

yes Mike the whole folder is Malwarebytes, It should be RED with a M and just under say mbam.exe. look again please

[Mike 5]

yes Mike the whole folder is Malwarebytes, It should be RED with a M and just under say mbam.exe. look again please

C:\Program Files\Malwarebytes' Anti-Malware I'm here. So I see the file but it only says mbam. With a red m as the logo on the left side.

[yardbird]

count the files Mike, there should be a total of 16 in there yes? no?