Malware Byte not able to run a scan.

[Saket]

Hi All,

Purchased MalwareBytes Premium an hour ago and whenever I try to execute a scan somehow it gets automatically cancelled. 

Am pasting the log, any ideas if a virus or malware could be causing this?  Also am unable to turn on web protection and exploit protection. 

If this is not the right forum, can you please tell me who to contact. Am freaking out and wanted to reach out for help. 

Thanks

 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 4/12/17
Scan Time: 11:56 AM
Logfile: 
Administrator: Yes

-Software Information-
Version: 3.0.5.1299
Components Version: 
Update Package Version: 
License: Premium

-System Information-
OS: Windows 8.1
CPU: x64
File System: NTFS
User: DOUBLES\HP

-Scan Summary-
Scan Type: Threat Scan
Result: Cancelled
Objects Scanned: 0
(No malicious items detected)
Time Elapsed: 0 min, 14 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

(end)