Protect disabled

[senri]

Premium member, having the protect disabled problem. Tried re-installing the programme and re-rolled backing to a previous version of Malwarebytes; same issue. On the current version of the programme it says "starting..." whenever i try and select the malware protection under the settings. It's a bit worrying, any insight would be useful, cheers. 

Edited April 11, 2017 by senri

[Firefox]

Hello and Welcome

Let's try this first.... (Please remember to de-activate your Malwarebytes first before un-installing or using the clean removal tool)

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (after uninstalling you can download the latest version (currently v3.0.6 CU4) to re-install from HERE)
2. If that does not correct the issue, then please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs (the 4 logs are: mbam logs zipped, FRST.txt, Addition.txt and mb-checkResult.txt)
3. NOTE: More info about the latest Malwarebytes 3.0.6 CU4 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions
   

Please let us know how it goes.

Thank You,

Firefox

[senri]

The problem, somehow, someway, seems to have resolved itself after another system reboot. Which then allowed me to simply drag across the malware protection to green without the "starting...." nonsense which then later would have cancelled the malware protection. Which annoyingly doesn't explain how and why it happened. Has anyone else complained of a similar problem? If not, i may need to thoroughly check my computer.

Edited April 11, 2017 by senri

[Firefox]

One of the reasons I had asked for you to provide those logs, and to do a clean re-install is because it sounds like you were on an older version. 

One other thing... since you started this post, they release a new version as well...