Freyja Posted April 11, 2017 ID:1116507 Share Posted April 11, 2017 This is my first time searching for computer/malware help online, and I don't know if I'm doing this correctly. My partner decided to download a game that I love back in February as a surprise. The file infected my 2 year-old clean laptop, and as the months have progressed I feel that I have only fixed half the problem. I bought Premium versions of Kaspersky Anti-Virus and Malwarebytes, and IsMiner was insistent enough to keep appearing. I cleaned the laptop constantly, yet it kept appearing, I uninstalled, disabled, searched and my laptop was still struggling. So yesterday I did a factory reset and reinstalled the security programs. I also added the programs in the exclusions of each one. Now Malwarebytes says that Real Time Web Protection is not enable, and when I try to activate it, it gets stuck in 'Starting...' but never starts. So when I do a search about this, I end up in this forum, saw something similar to my case, read the guide and here I am. I just hope that the recent reset won't hinder your help. Thank you for your time. Additional scan result of Farbar Recovery Scan Tool.docx Scan result of Farbar Recovery Scan Tool 1.docx Link to post Share on other sites More sharing options...
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