Protection off

[ahmedt84]

Hi ,

I  am a private user and just recently upgraded my free Malwarebytes to a premium one, but just in a few days after paying for the premium services i am seeing that my Malware Protection got off, and when I try to turn it on, it says "Starting ......" but it actually never turns on . 

Please see screenshot attached. I would want to have it fixed. Please help, would appreciate.

Thanks 

 

[Firefox]

Hello and Welcome!

Not sure how you upgraded, but lets try and get a fresh re-install to make sure you have the latest version installed.

Let's try this first.... (Please remember to de-activate your Malwarebytes first before un-installing or using the clean removal tool)

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (after uninstalling you can download the latest version (currently v3.0.6 CU4) to re-install from HERE)
2. If that does not correct the issue, then please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs (the 4 logs are: mbam logs zipped, FRST.txt, Addition.txt and mb-checkResult.txt)
3. NOTE: More info about the latest Malwarebytes 3.0.6 CU4 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions
   

Please let us know how it goes.

Thank You,

Firefox