I need help removing a rootkit (I think)

[RealLatias]

So, recently, my computer BSODed and I managed to fix that problem by messing around with service settings. However, now, when I try to install any antivirus, It says that the resource is in use, even right after a reboot. I believe this is a rootkit, because it happens in safe mode as well. I am attaching the FRST logs from a scan.

Addition.txt

FRST.txt

[Aura]

Hi RealLatias

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

• As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens;
• As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you;
• The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system;
• If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!;
• If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
• Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced;
• I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules;
• In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process;
• I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone;
  This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread;
  

This being said, it's time to clean-up some malware, so let's get started, shall we?

Follow the instructions in the thread below, and provide me the mbar-log after.

https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/

 

[RealLatias]

Hi Aura, I tried to do this on my infected computer, and the installer opened and made a folder mbar on my desktop, but the installer didn't open, and when I try to open the files in the folder manually, it says the Resource is in use.

EDIT: Re-tried and it opened this time. I'll send the log in a second.

Edited April 9, 2017 by RealLatias

[JamesReadman]

The way i check is by using Malwarebytes anti-root kit,on my computer I can not use the root kit scan or get blue screen of death ,and lots have tried to help me from here,so now I just use Malwarebytes anti-root  scan by it self.  So far have found Malwarebyes to be the best of the best,even tells you when a bug trys. Last  one I looked into was a top antivirues but to down load it they wanted me to delete mirosoft security which will not happen in my life time.way to go Malwarebyes

[RealLatias]

Hey Aura, there is no log file, however there were about 2781 malware files that were detected, and I clicked cleanup and I think it removed the files.

AND, I think this might have fixed the whole problem, because malwarebytes installer works now!

Edited April 10, 2017 by RealLatias

[Aura]

The log is called "mbar-log-TODAY'S-DATE.txt" and is located in the MBAR folder. Please take another look to see if you can find it. If you are able to run a scan with Malwarebytes now, please do so and provide me the log afterwards.

Malwarebytes - Clean Mode

• Download and install the free version of Malwarebytes
  Note: It's your choice if you want to enable the free trial of Malwarebytes Premium or not. Enabling it will give you real-time protection from the program, as well as access to all the Premium features.
  Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point;
• Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so;
• Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan;
• Let the scan run, the time required to complete the scan depends of your system and computer specs;
• Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button;
  
  • If it asks you to restart your computer to complete the removal, do so;
    
• Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply;
  

[Aura]

Hi RealLatias,

Are you still with me?

[AdvancedSetup]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!