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I've used Avast anti virus pro for several years with great success. Yesterday I noticed that my computer was very slow and 90-100% of CPU was being used mostly by Avast. After calling customer "service" I was told that it would cost $199 to solve the problem on my machine because they use a "special tool" to remove programs and correct errors caused by malware and such.When I balked at the price for this "service" the price dropped to $150 then to $79 then to $49.  I didn't go for that and after investigating on my machine further it seems that the only problem is with the Avast program itself. It's using CPU up with installers and other things.

Now..MY Problem:

I can't find any way to Uninstall Avast from my machine and have spent several hours trying. I called customer service again and was told a fee would be charged to uninstall it from my machine.

Therefore the title for my post...

I've tried control panel, settings and several uninstall programs to rid my self of this resource monster....

Anyone know a way to get rid of this thing?

 

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yes, I tried that one this morning...about 7 or 8 hours ago...it will...continuously load but never finish thus causing ANOTHER process to run and eat up CPU space. I'm trying 

Prefect Uninstaller now...donno, this is really dug in to the system....

http://www.perfectuninstaller.com/download.php

still think this is a scam,

thanks for the reply,

ol'

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this thing will not go away...gonna try system restore next....I've tried 5 different uninstallers so far none will get rid of it...

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Thanks for the update, run the following diagnostic scan to show overview of your system, we can then find entries related to AVAST and move with an FRST fix...

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.

Thank you,

Kevin

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thanks, Kevin. I'm running the tool now. I noticed almost all of the .dll files in the Programs/Avast software/ avast  file were created on Wednesday, ‎April ‎5, ‎2017, ‏‎4:13:35 AM

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ok, here ya go.... I tried a restore last nite which didn't work but this morning the Avast installer (32bit) which was running wild yesterday is quiet ....CPU usage is low (normal)

FRST.txt

Addition.txt

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tried to uninstall Avast from apps & features in settings just now and Avast Installer (32bit) is running wild again at 40-50% of CPU computer slowed down again...has been fine until now. Windows explorer (2) and Avast Installer usage at 80-100% of CPU.

Edited by olhardhead

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Thanks for the logs and the update, continue with the following:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Post that log, also tell me if there are any remaining issues or concerns....

Thank you,

Kevin...

 

fixlist.txt

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ok, ran program and it generated log below. after reboot I tried to open avast through shortcut on desktop. It crashed, froze...whatever... and is eating CPU up 80-100%. Avast control panel will not open and Avast Antivirus (32bit) is the culprit now.

Fixlog.txt

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The Avast control panel will not close and a right click on the icon in toolbar will allow a click to "Avast not Responding" box to close program which will not work. I glanced at the log and noticed that some (many) avast files were protected somehow...didn't notice but they are probably the .dll files i mentioned in earlier post that were created on Wednesday, ‎April ‎5, ‎2017, ‏‎4:13:35 AM. If these files were part of an update wouldn't they show that they were "modified" not created on that date and time? Please understand I'm not questioning your expertise just trying to learn a little....While I'm certainly not a IT guy I have worked with these machines for about 20years..prollly know just enough to make me dangerous...my machine is running at 97% of CPU after trying to open avast

Edited by olhardhead

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HJT is not compatible with 64 bit systems and no longer supported by original developer.  Continue with the following:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Boot your system to Safe Mode - https://www.tenforums.com/tutorials/2304-boot-into-safe-mode-windows-10-a.html

From Safe mode Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Post that log in your next reply...

Thank you,

Kevin...

 

fixlist.txt

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Ran FRST in safe mode as instructed it generated text file in seconds...rebooted...got to sign in page could not type password in from keyboard so turned onscreen keyboard on and signed on...desktop came up after a delay no avast short cut showing...unable to do anything else..let it run for about 45min got home to black screen... had to turn off with switch..... came back to sign in screen again ...I am unable to log in using keyboard or get onscreen keyboard to come up...unable to get into my machine...turned it off with switch and unplugged it for 1 hr....plugged it back in and cannot log in.....

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Please download Farbar Recovery Scan Tool from here:

http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

save it to a USB flash drive. Ensure to get the correct version for your system, 32 bit or 64 bit...

Next,

Boot your PC and let it go as far as it can, Now hold down the Shift key and re- boot your PC. Windows should open to the "Choose an Option" window....

From that window select "Troubleshoot" from the next window select "Advance Options" from there select "Startup Repair"

If that fails go through that process again, this time select "System Restore" from there follow the prompts to run System Restore to any date prior to this issue happening..

If those all fail go through same process again, from Troubleshoot select "Command Prompt" ensure to plug the flash drive into an open USB port...

Continue with the following:
 
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst64 or e:\frst depending on your version. Press Enter Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.


Thanks,

Kevin...

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Any friendly neighbors to help out with the download... Not sure why the issue has happened, all entries removed belonged to Avast....

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No one home now and machine is still trying to boot up again after trying shift key. I think this is a scam by avast. I'm held hostage by their program. Customer service was Very scetchy

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