Issues w/ internet, starting up pc, freezing

[Editor50]

Dear Malwarebytes forum,

I've received great assistance from you in the past, and am currently experiencing a new issue. My computer is suddenly extremely slow to start up; the control, alt, delete won't work to get to the Task menu and I receive an error message after a long time of seeing a black screen; I can click on icons for programs and get either no response or wait a very long time to get a response; my internet connectivity will suddenly disconnect or the screen will freeze and I'll have to do a hard shutdown. I haven't had these issues before and am seeking your help and expertise. A family member had the same issues on their computer (they'd used the same network as I have) and I wondered if we were both infected (they are receiving assistance to resolve the issue as well and saw a threat detected). Thank you for any help you can offer. ~M

[AdvancedSetup]

Hello @Editor50 sorry for the delay.

Please run the scans from the topic here Available Assistance for Possibly Infected Computers and and post back the requested logs and I'll take a look and see what I can find.

Cheers

Ron

 

 

[Editor50]

Dear Ron,

Thank you for your help and reply. I've attached the logs (had trouble finding out whether my system is 32 or 64 though I followed steps to find out, but I ran the latter version). ~M

FRST.txt

Addition.txt

[AdvancedSetup]

The computer itself does not look to be infected but your antivirus is having issues and crashing which can cause issues.

Might try uninstalling McAfee and then reinstall if you really want it. The latest version of Malwarebytes is designed to replace your traditional antivirus, but can work along side it if wanted.

Then run a full disk check on your drive.

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

 

[Editor50]

Thank you for taking a look, Ron. That must be the issue (McAfee); I see it running better post-fix but still had a temporary issue connecting to the internet after the re-start. I've attached the fixlog as requested. ~M

Fixlog.txt

[AdvancedSetup]

Please go ahead and restart the computer one more time. Then run FRST again and make sure there is a checkmark on the Addition.txt check box and post back both new logs as an attachment.

Thanks

 

[Editor50]

I restarted as you instructed, and the files are attached.

FRST.txt

Addition.txt

[AdvancedSetup]

Please uninstall the following older software this is potentially compromised. If you want this software then make sure you're running the latest version at all times.

Java 7 Update 71
Java(TM) 6 Update 17 (64-bit)
Bonjour

Please read the following article concerning the use of MSCONFIG
Msconfig Is Not A Startup Manager

 

 

 

Then run the following again.

 

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

Ron

 

 

[Editor50]

As per your instructions, I uninstalled that software (it had told me Java was the latest version when I checked it, but it always slowed my computer when starting up, so I did the uninstall to the 3 items you mentioned). The fixlog is attached. I did read and save the msconfig article, but as I'm less tech savvy I don't fully understand how to change to one of the suggested programs for a startup.

Fixlog.txt

[AdvancedSetup]

Logs look good for that. As for the MSCONFIG - it's okay. It's only a suggestion, you're computer will run fine the way it is.

How is the computer running now?

Are there still any signs of an infection?

Ron

 

[Editor50]

The running of the computer is definitely improved. When I put it on "sleep" and then turn it on again, the internet still hesitates at times and I have to close it out, but it seems to merely be an issue with a blue bar (from Microsoft) that comes up telling me to update to a new version of internet which I don't wish to do (it would conflict with professional software I have). If I had to guess, that seems to be the only issue remaining. Otherwise, Windows starts faster, runs much better, and the problems resolve quickly and easily without hard shutdowns and I'm able to access that task menu again. I'm very grateful for your help and insight. My only remaining question would be whether you have any advice on the Microsoft blue bar update and when the computer is turned off and turned on again, there is a Microsoft support window that opens when I access internet that slows things and can cause freezes.  

[AdvancedSetup]

I'm not familiar with it. I have all my system up to date with IE, but I use Firefox as my default browser so that I can use Adblock Plus and NoScript add-ons that really help manage browsing for me.

You could try the Microsoft Answers forum but they will most like insist you update to the latest IE version.

Ron

 

[Editor50]

Ok. Thanks, Ron. I may have to use a different browser because IE (though running much better now) still loses internet connection randomly and I have to restart it (not the computer, just IE). It does, however, resolve quickly. I just have one further question for you. Are Malware Anti-Exploit Premium and Malware Premium 3.0 two separate kinds of security that a person should have or does one do it all? Just curious if one or both are needed/helpful to purchase. Thank you again for everything. 

[AdvancedSetup]

We have combined our Anti-Malware, Anti-Exploit, Anti-Ransomware, Website Protection, and Remediation technologies all into a single product which we simply call “Malwarebytes.”

You can read more about it below

https://forums.malwarebytes.com/topic/191748-announcing-malwarebytes-30-a-next-generation-antivirus-replacement/

As for IE disconnect and reconnect - even if the browser were old, it doesn't seem normal. But again, the first line of checking on that even for me, would be to update to the latest version. Almost certain it would probably fix it if other browsers are not having this issue.

Ron

 

[Editor50]

Hi Ron, I did take your advice and updated the browser. When I've turned the computer on, twice I've received the following message when I've tried accessing the internet:

"Failure of Web Server bridge:
No backend server available for connection: timed out after 10 seconds or idempotent set to OFF or method not idempotent."

I closed out and re-opened the internet, able to use it okay, but there are slow pauses and slow functionality in e-mail and so forth. Is that normal for IE 11? Thank you so much for all your help--I really appreciate the time the Malwarebytes staff takes to assist people.  

[AdvancedSetup]

That sounds a bit like you're going through some type of proxy but we removed all proxies. Do you have this issue with any other browser like Chrome or Firefox?