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Hello bcspeck and :welcome: Forums.

I'm Android8888 and I'll be helping you with your malware issues. Please ask questions if anything is unclear.

I suggest printing out each set of instructions or copy them to a Notepad file and reading the entire post before proceeding. It will make following them easier.

Please DO NOT run any tools on your own and follow the directions in the order listed.

Make sure to run all the tools from the Desktop and with Administrator privileges.

That being said, let's start.


Do you know this file (in bold)? Is located in your Downloads folder. Please let me know if it is familiar to you.
C:\Users\Bruce\Downloads\MbtUYt%2FhhONDwD%2BSpfr3h43YIzFtVqVZ2N1NVP2UusgvqBik05Cinm2emrR8yBOy.pdf


Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

  • Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST64.exe executable is located); DO NOT open the file!
  • Right-click on the FRST executable and select Spcusrh.pngRun as Administrator;
  • Click on the Fix button;
    NYA5Cbr.png
    Credits: Aura
  • On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad;
  • Please attach the fixlog.txt in your next reply;


Next,

  • Open Malwarebytes;
  • On the left pane select Settings;
  • Select the Protection tab;
  • Scroll down to Scan Options and ensure Scan for Rootkits and Scan within Archives are both on and leave all other settings to default.
  • Go back to DashBoard and select the blue Scan Now tab; Note: The scan may take some time to finish, so please be patient.
  • When the scan completes if potential threats are detected, ensure to checkmark all the listed items, and click the Quarantine Selectedbutton.
  • While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), give it a name and save it to your Desktop.
  • The log can also be viewed by clicking the log to select it, then clicking the View Report button.
  • Please attach the log in your next reply.

 

Next,

  • Download Junkware Removal Tool (JRT) and move it to your Desktop;
  • Right-click on JRT.exe and select Spcusrh.pngRun as Administrator;
  • Press on any key to launch the scan and let it complete;
    tLsXbWy.png
    Credits: Bleeping Computer and Aura
  • Once the scan is complete, a log will open. Please attach the log in your next reply;

 

Next,

  • Download AdwCleaner and move it to your Desktop;
  • Right-click on AdwCleaner.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Accept the EULA (I accept), let the database update, then click on Scan;
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Cleaning button. This will kill all the active processes;
    MV5ejgW.png
    Credits: Aura
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it;
  • After the restart, a log will open when logging in. Please attach that log in your next reply;

 

Next,

Please scan your computer with ESET Online Scanner.

  • Click on this link to open ESET Online Scanner in a new window.
    1. Click on the Scan Now button to download the esetonlinescanner_enu.exe file. Save it to your Desktop.
    2. Close all your programs and browsers.
    3. Please disable your antivirus program to avoid potential conflicts, improve the performance and speed up the scan.
    4. Double click on esetonlinescanner_enu.exe to start ESET Online Scanner. It will open a window with the Terms of Use.

  • Check mark Download latest version of ESET Online Scanner and click the Accept button.
  • Click Yes to accept any security warnings that may appear.
  • Under Computer scan settings, check mark Enable detection of potentially unwanted applications.
  • Then click Advanced settings and check mark the following options:
    • Enable detection of potentially unsafe applications
    • Clean threats automatically
  • Click the Scan button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats.
  • Click Export, and save the file to your Desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.


Note: If nothing is found, it will not produce a log.

Please re-enable your antivirus program.

 

To summarize, please attach in your next reply:
The fixlog.txt produced by FRST;
The Malwarebytes log;
The JRT.txt log;
The AdwCleaner log;
The ESET log (if it produced one).

Let me know if you know this file (in bold): C:\Users\Bruce\Downloads\MbtUYt%2FhhONDwD%2BSpfr3h43YIzFtVqVZ2N1NVP2UusgvqBik05Cinm2emrR8yBOy.pdf

What issues or concerns are you still having on the computer? Does your issue appear to be resolved?

Thank you.

Android8888

fixlist.txt

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Hello bcspeck.

Thank you for providing me those logs and letting me know about the .pdf file.

All the threats found were removed by the tools. So it appears that your computer is clean and free of malware. :)

 

Outdated programs contains security vulnerabilities that are exploited by malware in order to infect the computer without the user's knowledge. Usually this is one of the ways that more contributes to the infection of your computer.

Run a program like Personal Software Inspector (PSI) or FileHippo Update Checker to see what programs need to be updated.

 

After the updates procedure you can delete the tools used in the malware removal process using Delfix.

Follow the instructions below to download and execute DelFix.

  • Download DelFix and move the executable to your Desktop;
  • Right-click on DelFix.exe and select Run as Administrator;
  • Check the following options :
    • Activate UAC (This option will enable the User Account Control feature).
    • Remove disinfection tools (this option will remove the tools used in the cleaning process).
    • Create registry backup (this option will create a backup from the Windows Registry).
    • Purge system restore (this option will remove all previous and possibly infected restore points, and will create a new and clean restore point of your system).
    • Reset system settings (this option will reset any system settings back to default that were changed either by us during cleansing or by malware infection).
  • Once the options mentioned above are checked, click on Run;
  • After DelFix is done running, a log will open. Please copy and paste the entire content of the output log in your next reply;

 

Are there any issues or concerns with your computer at this point?

Thank you.


Android8888

Edited by Android8888
To correct grammar mistake.
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Thanks. I tried to save the txt file to DelFix.txt and it asked if I wanted to overwrite the existing file. I added a 1 (DelFix1.txt) and saved it, and exited the program. I can not find the files anywhere! The other files mentioned did erase, and don't show up in the recycle bin.

Thanks again for your help. Everything is running fine, except for the strange disappearance of the files including DelFix.exe.

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Hello bcspeck.

The log of DelFix can be found in C:\DelFix.txt

But if you can't find it don't bother with it, there is no problem at all.

If your computer is running well:

To help keep malware off your system below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please consider using these ideas to help secure your computer.

Please note: Many installer offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.

Keep Malwarebytes Anti-Malware (MBAM) update and perform a regular scan to your system as it will make it harder for malware to reside on your computer.
A tutorial on using MBAM can be found here and a complete guide here

Please Note: Only the paid for version has real time capabilities.
A free non-resident utility to prevent the installation of ActiveX-based malware is JavaCool's SpywareBlaster, available here

Please keep these programs up-to-date and run them whenever you suspect a problem to prevent malware problems. A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall and scanning anti-spyware program at a time. Passive protectors, like SpywareBlaster can be run with any of them.

Note that there are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure.

A similar category of programs is now called "scareware." Scareware programs are active infections that will pop-up on your computer and tell you that you are infected. If you look closely, it will usually have a name that looks like it might be legitimate, but it is NOT one of the programs you installed. It tells you to click and install it right away. If you click on any part of it, including the 'X' to close it, you may actually help it infect your computer further. Keeping protection updated and running resident protection can help prevent these infections. If it happens anyway, get offline as quickly as you can. Pull the internet connection cable or shut down the computer if you have to. Contact someone to help by using another computer if possible. These programs are also sometimes called 'rogues', but they are different than the older version of rogues mentioned above.

Another most feared threat at the moment is an infection by a Ransomware. A Ransomware infection is a program that ransoms the data or functionality of your computer until you perform an action. This action is typically to pay a ransom in the form of Bitcoins or another payment method. I advise you to read more info on this terrible threat here and here.

Keep your programs up to date.

Be careful with flash drives, as they can spread infections. See this post on USB/flash drive safety.

Stay away from P2P software; even with a clean P2P program, their networks are often riddled with malware.

Don't click on attachments or links in e-mail, and read your e-mail in text-only mode for the highest safety.

Don't click on links received in instant message programs.

A HOSTS file will prevent Internet Explorer from communicating with sites known to be associated with adware or spyware. A good regularly updated HOST file is MVPS HOSTS File, available here

For much more useful and complete information, please read the following links to fully understand PC Security and Best Practices:
So how did I get infected in the first place
Answers to common security questions - Best Practices

Hopefully these steps will help to keep you error and malware free. If you run into more difficulty, we will certainly do what we can to help.

Happy surfing and stay safe. default_cool.png

Android8888

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  • Root Admin

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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