Jump to content
JOhnP

MB 3.0.6 Suddenly False Pos of ACDSee 19

Recommended Posts

Today I see a new MB definition update and now when I go to move 70 or so long random named photo files, MB quarantines ACDSee 19 Photo Manager as a Generic Ransomware program. Deleted from quarantine, re-installled and tried moving files again with same result. I've been using ACDsee since the beginning of time with MB and never have had a false positive like this. Scanned system with several tools and no detections at all. I believe MB is falsing over the long random file names which I've been doing for quite sometime. Also, MB has been starting up recently with Anti-Exploit protection turned off.

Win10 Home 64X

Share this post


Link to post
Share on other sites

Hi,

Can you please zip and attach the MBAMSERVICE.LOG which is located here: C:\ProgramData\Malwarebytes\MBAMService\logs\MBAMSERVICE.LOG

Additionally, please also zip and attach the exact file that Malwarebytes Antiransomware quarantined (assuming you restored it from quarantine already).

As an additional note, I also suggest to add an exclusion for this file via the Settings > Exclusions option as well.

 

Thanks!

 

Edited by miekiemoes

Share this post


Link to post
Share on other sites

The first file quarantined I deleted. After reinstalling ACDSee program entirely after uninstall it, the file didn't appear in quarantine after again being quarantined again when bulk moving the GUID named photos; i.e., {CDB0C6D3-021B-455A-BA97-125D8301978E}.jpg. I was moving about 70 photos when the program falsed both times. I can assure you that nothing was different than the file attached here since it false detected on a clean version of the file as well. Attached is a copy of the program file that is in question. I did set an exclusion for ACDSee and can now move files with no issue.

ACDSee19.zip

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.