TMaas Posted April 7, 2017 ID:1115661 Share Posted April 7, 2017 Hello, I've been running Malwaybytes 3.0 since December without issue, until about a couple weeks ago when the 'Unable to Connect to Service error showed up. Since then I cannot open the main dialog at all. The service is running. I'm running version 3.0.6.1469, which was installed on 1/30/2017. Windows 10 64-bit. The files requested in the pinned post are attached. Regards, Tony MBAM Support Data.zip Link to post Share on other sites More sharing options...
dcollins Posted April 7, 2017 ID:1115665 Share Posted April 7, 2017 Two quick things. You're running Component Update 1.0.75, and 1.0.96 is now available. You can download and install the latest version from here: Also, you have F-Secure, which has a known compatibility issues with Malwarebytes. To fix this, go into F-Secure settings to the following page and click the exclusions link at the bottom. Then add C:\Program Files\Malwarebytes\Anti-malware to the exclusions. Then restart and your issue should be resolved Link to post Share on other sites More sharing options...
Telos Posted April 7, 2017 ID:1115669 Share Posted April 7, 2017 Same goes for Charter Security Suite which is F-Secure rebranded. Link to post Share on other sites More sharing options...
TMaas Posted April 7, 2017 Author ID:1115680 Share Posted April 7, 2017 Awesome, that all helped and I'm back up and running! Thank you! One thing to note on that uninstall/install link you gave me would be that for the uninstall to work you have to stop the Malwarebytes service if it's running. I couldn't get the dashboard up, but the service was there. Once I stopped the service everything was great. Thanks again! Tony Link to post Share on other sites More sharing options...
Firefox Posted May 2, 2017 ID:1121630 Share Posted May 2, 2017 Glad we could help... Link to post Share on other sites More sharing options...
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