Internet Access

[Cadence]

I didn't see any post concerning this problem I'm having. My internet connection is good, (I updated my AVG utility), but IE and Firefox fall to open an internet connection. All other programs seem to work fine. I had a computer repairman look at it and said he couldn't find anything wrong with the computer. I'm not sure if I have a virus or I somehow screwed up the Registry files or any other files for that matter. I looked at web sites at work and all seem to suggest downloading something, but problem is, I can't download something if I can't get on the web. Can I download something from another computer to a junk drive and install it on my machine. Any suggestions would be greatly appreciated.

[yardbird]

Welcome to the forum, make sure your IE is online, not offline, and No proxy...Make sure your malwarebytes lets your AV/Firewall accept the following programs:

files you need your AV/Firewall for mbam to trust

C:\WINDOWS\system32\drivers\mbam.sys

C:\WINDOWS\system32\drivers\mbamswissarmy.sys

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref (Windows 2000/XP)

If the above does not help, post back & someone will help you. try the above please... regards.

[Cadence]

I checked IE while it was trying to run and in options saw where it is set on "online". Firefox will only open a box telling me it has crashed. I think your idea implies I have installed a Maleware Program, which I can't since I can't get online. I'm a real dummy here. I don't know what program to use to set the parameters your are talking about. Sorry for being a computer illterate. I can download something on my lap top to a junk drive if that might work.

Thanks for any help

[yardbird]

I'll do my best to get you working, Can you tell me about your pc please! your on vista? xp? You have AVG, correct. and your connection to the net is? phone/cable/DSL? Any Firewalls?

[Cadence]

Thanks for your reply, Yardbird. I have Vista Home Addition Premium. I have AVG, the free version, Windows Defender, Windows Firewall, which I've never touched. I have DSL Internet service with ATT. They couldn't get me connected. I ran Glarysoft Registry Repair, fixed what it suggested. I have CCleaner, which I have used and may have screwed up the Regitry for all I know. After I sent this post I'll connect my sick computer to the internet cable and attempt to update it.

Thanks for you help. I hope I supplied you with enough info

Dave

[Cadence]

I'll do my best to get you working, Can you tell me about your pc please! your on vista? xp? You have AVG, correct. and your connection to the net is? phone/cable/DSL? Any Firewalls?

Quick note - I managed to copy over the Malwarebytes (mbam-setup) on my computer but when I click the icon nothing happens.

[yardbird]

Look up at Post # 2 and see if you can add those files to AVG... also...

Please review the post here for assistance.

[Cadence]

Look up at Post # 2 and see if you can add those files to AVG... also...

Please review the post here for assistance.

I did as instructed and recieved this dialog box. I did find this file ESQUL but root repeal would not wipe it out and I got the dialog box attached.

Thanks for your help. I think I'm getting closer to solving the problem.

[yardbird]

EDIT:post removed - looking into another area..

[yardbird]

I checked IE while it was trying to run and in options saw where it is set on "online". Firefox will only open a box telling me it has crashed. I think your idea implies I have installed a Maleware Program, which I can't since I can't get online. I'm a real dummy here. I don't know what program to use to set the parameters your are talking about. Sorry for being a computer illterate. I can download something on my lap top to a junk drive if that might work.

Thanks for any help

I jumped back to Post # 3 because a problem with Firefox users, (I can think of a dozen) is that the browser will crash, Can we work with IE, you also say you think you have a solution (or are getting close to the problem?) and that is what please?

Firefox can always be re-installed...

[Cadence]

I jumped back to Post # 3 because a problem with Firefox users, (I can think of a dozen) is that the browser will crash, Can we work with IE, you also say you think you have a solution (or are getting close to the problem?) and that is what please?

Firefox can always be re-installed...

Check out the attachment and you will see I have identified the Trojan Horse (I think). Now I have to figure out how to delete it. I tried to follow the steps in your previous posts but RootRepeal did not work. I may not be following the steps exactly, I don't know.

I have uninstalled and reinstalled Firefox a couple of times and it still crashes. IE gives me a message that it has stopped working. I have reinstalled IE also.

I still can't get the Malware program to run. That may be a step forward if it ran.

I may end up buying a external hard drive, save my important stuff, reformat and install Vista, but I would like to see if can figure out how to fix the computer first as a learning experience.

Thanks for you help. I appreciate your time.