Adware

[herroprease]

Yesterday, I downloaded a file, and when I clicked it, I think it said uTorrent or something like that, and I thought that sounded fishy, so I clicked google chrome. Not surprisingly, there was a weird search engine. I ran malwarebytes, avast, and adwcleaner. Apparently there were 30 malware files, so I quarantined them and restarted. The startup search engine went away, but there still were symptoms of the virus. For example, when I click a link, it appears in a new tab, and the old tab redirects to some weird page that I assume is a virus. Additionally, there are short ads with tiny descriptions (which is not normal for a regular google ad). I investigate it, and the URL says something like applekungfu or ads4you or something like that. Websites that didn't have ads now have some ads on them. These are only some of the symptoms.

I have tried quite a few remedies: using revouninstaller to uninstall chrome and reinstall it, checking chrome settings, deleting other search engines in the chrome settings, looking in control panel for weird programs, running adwcleaner and malwarebytes multiple times, using adblock, you name it. I really cannot find a remedy.

Also, I'm new to this form, so if something with my post is wrong, please let me know.

Thank you,

Bobert

 

 

FRST_05-04-2017 16.11.08.txt

Addition_05-04-2017 16.11.08.txt

[AdvancedSetup]

Please run the following.

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Once that's done go ahead and uninstall Java from your Control Panel, Programs as it is an old potentially compromised version.

 

[herroprease]

Hello Ron,

Thanks for the help.  However, it seems that the virus is still active.

Fixlog.txt

[herroprease]

Hello Ron, 

Also, when I go to malwarebytes, avast occasionally says virus detected. The virus says something like 212.(I forgot the rest of the ip)/ddos_test. What does that mean?

Thanks,

Bobert

[AdvancedSetup]

Hi Bobert,

I didn't see any signs of an actual virus. Just some minor Trojan stuff. Let me have you run the following tool though as a secondary scanner.

 

Please download and run the following tool from Kaspersky to remove any found threats

Kaspersky Virus Removal Tool

It should also create a log of what it finds. Please post that back when ready too.

Thanks

Ron

 

[herroprease]

Hello Ron,

Thanks for coming back. I ran Kaspersky, but it didn't find a threat, so no log was created. That's weird

Thanks,

Bobert

[AdvancedSetup]

That's what I was saying Bobert. Does not look to be infected. It may have some odd entry that is causing a redirect or something. Let's try resetting the browsers and a bit of cleanup scanning with other programs.

 

Please visit each of the following sites and let's reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer
How to reset Internet Explorer settings

Firefox
Click on Help / Troubleshooting Information then click on the Reset Firefox button.

Chrome

I would like to reset Chrome back to defaults to completely clear out what is going on with Chrome.

You can keep your “Bookmarks” if you want to keep them, but you have to export them first – >> Export Bookmarks << – Everything else should be removed.

Then I need you to go to >> Google Sync << and sign into your account.
Scroll down until you see the “reset sync” button and click on the button
At the prompt click on “Ok”.

.
Reset Your Browser Settings
.

1. In the top-right corner of the browser window, click the “Chrome Menu” icon (Three horizontal lines)
2. Select “Settings”.
3. At the bottom, click “Show advanced settings…”
4. Scroll down until you see “Reset settings”, Then click on the button “Reset Settings”.
5. In the dialog that appears, click “Reset”.

.
Close Chrome and restart it and check it out for me please

 

 

Next,

Run the following steps please

 

Please restart the computer first and then run the following steps and post back the logs when ready.

STEP 01
Please download Junkware Removal Tool to your desktop.

• Shutdown your antivirus to avoid any conflicts.
• Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next reply message
• When completed make sure to re-enable your antivirus

STEP 02

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan.
• When finished, please click Clean.
• Your PC should reboot now.
• After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

STEP 03
Download Sophos Free Virus Removal Tool and save it to your desktop.
 

• Double click the icon and select Run
• Click Next
• Select I accept the terms in this license agreement, then click Next twice
• Click Install
• Click Finish to launch the program
• Once the virus database has been updated click Start Scanning
• If any threats are found click Details, then View Log file (bottom left-hand corner)
• Copy and paste the results in your reply
• Close the Notepad document, close the Threat Details screen, then click Start cleanup
• Click Exit to close the program
• If no threats were found, please confirm that result.

STEP 04
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
• Please attach the Additions.txt log to your reply as well.

 

Thanks

[herroprease]

Hello Ron,

Okay. I'm going to try this. Thanks for the effort.

Thanks,

Bobert

[herroprease]

Hello Ron,

How would I reset Microsoft Edge and Avast Safezone Browser? 

Thanks,

Bobert

[AdvancedSetup]

Please run those other scans. Is the Edge browser actually redirecting or causing an issue?

 

[herroprease]

Edge seems to be okay just like safezone, chrome is the only problem.

[herroprease]

Hello Ron,

Sorry for taking so long. Let me update you.

After your instructions, Chrome seems amazing. Every is back to normal, no ads, no redirects, nothing. Sophos didn't detect anything. Thank you so much for repairing my computer.

Thanks,

Bobert

 

JRT.txt

AdwCleaner[S5].txt

FRST_11-04-2017 21.06.59.txt

Addition_11-04-2017 21.06.59.txt

[AdvancedSetup]

Great, glad that was able to resolve the issues with Chrome. There are still a few issues with your system that are not related to Malware. You may want to seek further assistance for fixing errors in the logs from one of the Microsoft support sites.

https://support.microsoft.com/en-us/products/windows?os=windows-10

Probably better may be to visit their support forum

https://answers.microsoft.com/en-us

Thank you again

Ron