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Keep getting the same result "ask.com"


Mariah

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Hi. Okay, so when I run the AdwCleaner, I keep getting the result for "ask.com" (and it is often paired with "aol.com" and "microsoft-powerpoint.en.softonic.com") but it isn't EVERY time. I have done the unsyncing and resyncing of Chrome, removing my bookmarks first, resetting the browser settings, all that. I run Malwarebytes as well as the Junk Removal Tool and Hitman Pro.

I just scanned a bit ago, got "ask.com" by itself as a result. I decided to test something. Without cleaning up the result, I reset my Chrome sync, then resynced it. Ran the scan again, no results were found... :angry: That doesn't seem to make sense to me? Because technically, if "ask.com" is stuck in the sync and that's why it keeps reappearing, it should've showed up again when I resynced. Can anyone help me figure out what's going on here and maybe help me not get these results ever again?!

Like I mentioned above, I do use other scanners and they typically don't pick up anything.

EDIT: Here's an example of a log that I've gotten. Sometimes it's only two of those together, or in the most recent scan, just one.

***** [ Web browsers ] *****

[-] [C:\Users\maria\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: ask.com
[-] [C:\Users\maria\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: microsoft-powerpoint.en.softonic.com
[-] [C:\Users\maria\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: aol.com
 

Edited by Mariah
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# AdwCleaner v6.045 - Logfile created 05/04/2017 at 10:27:48
# Updated on 28/03/2017 by Malwarebytes
# Database : 2017-04-04.2 [Local]
# Operating System : Windows 10 Home  (X64)
# Username : maria - DESKTOP-FVUNSJJ
# Running from : C:\Users\maria\Downloads\AdwCleaner.exe
# Mode: Scan
# Support : https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services found.


***** [ Folders ] *****

No malicious folders found.


***** [ Files ] *****

No malicious files found.


***** [ DLL ] *****

No malicious DLLs found.


***** [ WMI ] *****

No malicious keys found.


***** [ Shortcuts ] *****

No infected shortcut found.


***** [ Scheduled Tasks ] *****

No malicious task found.


***** [ Registry ] *****

No malicious registry entries found.


***** [ Web browsers ] *****

No malicious Firefox based browser items found.
Chrome pref Found:  [C:\Users\maria\AppData\Local\Google\Chrome\User Data\Default\Web data] - ask.com

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [1460 Bytes] - [28/11/2016 21:00:06]
C:\AdwCleaner\AdwCleaner[C2].txt - [2443 Bytes] - [22/03/2017 01:20:37]
C:\AdwCleaner\AdwCleaner[C3].txt - [2818 Bytes] - [01/04/2017 15:33:06]
C:\AdwCleaner\AdwCleaner[C4].txt - [3260 Bytes] - [02/04/2017 21:23:01]
C:\AdwCleaner\AdwCleaner[C5].txt - [3402 Bytes] - [04/04/2017 12:34:47]
C:\AdwCleaner\AdwCleaner[C6].txt - [5494 Bytes] - [04/04/2017 13:13:23]
C:\AdwCleaner\AdwCleaner[S0].txt - [1226 Bytes] - [28/11/2016 20:30:59]
C:\AdwCleaner\AdwCleaner[S10].txt - [1955 Bytes] - [10/03/2017 11:26:05]
C:\AdwCleaner\AdwCleaner[S11].txt - [2030 Bytes] - [14/03/2017 11:50:30]
C:\AdwCleaner\AdwCleaner[S12].txt - [2104 Bytes] - [16/03/2017 09:33:48]
C:\AdwCleaner\AdwCleaner[S13].txt - [2178 Bytes] - [17/03/2017 11:47:04]
C:\AdwCleaner\AdwCleaner[S14].txt - [2534 Bytes] - [22/03/2017 01:10:50]
C:\AdwCleaner\AdwCleaner[S15].txt - [2392 Bytes] - [22/03/2017 17:03:44]
C:\AdwCleaner\AdwCleaner[S16].txt - [2467 Bytes] - [27/03/2017 20:09:58]
C:\AdwCleaner\AdwCleaner[S17].txt - [2547 Bytes] - [28/03/2017 23:05:12]
C:\AdwCleaner\AdwCleaner[S18].txt - [2909 Bytes] - [01/04/2017 15:32:50]
C:\AdwCleaner\AdwCleaner[S19].txt - [2767 Bytes] - [01/04/2017 15:45:06]
C:\AdwCleaner\AdwCleaner[S1].txt - [1507 Bytes] - [28/11/2016 20:59:17]
C:\AdwCleaner\AdwCleaner[S20].txt - [2842 Bytes] - [01/04/2017 21:40:04]
C:\AdwCleaner\AdwCleaner[S21].txt - [2915 Bytes] - [02/04/2017 11:53:35]
C:\AdwCleaner\AdwCleaner[S22].txt - [2989 Bytes] - [02/04/2017 17:51:51]
C:\AdwCleaner\AdwCleaner[S23].txt - [3351 Bytes] - [02/04/2017 20:54:19]
C:\AdwCleaner\AdwCleaner[S24].txt - [3493 Bytes] - [04/04/2017 12:27:51]
C:\AdwCleaner\AdwCleaner[S25].txt - [5388 Bytes] - [04/04/2017 13:07:15]
C:\AdwCleaner\AdwCleaner[S26].txt - [3498 Bytes] - [04/04/2017 13:29:25]
C:\AdwCleaner\AdwCleaner[S27].txt - [3572 Bytes] - [04/04/2017 14:21:06]
C:\AdwCleaner\AdwCleaner[S28].txt - [3646 Bytes] - [04/04/2017 15:33:13]
C:\AdwCleaner\AdwCleaner[S29].txt - [3720 Bytes] - [04/04/2017 15:59:43]
C:\AdwCleaner\AdwCleaner[S2].txt - [1364 Bytes] - [29/11/2016 00:11:00]
C:\AdwCleaner\AdwCleaner[S30].txt - [3795 Bytes] - [04/04/2017 17:14:44]
C:\AdwCleaner\AdwCleaner[S31].txt - [3868 Bytes] - [04/04/2017 19:04:57]
C:\AdwCleaner\AdwCleaner[S32].txt - [3330 Bytes] - [05/04/2017 10:27:48]
C:\AdwCleaner\AdwCleaner[S3].txt - [1437 Bytes] - [17/01/2017 22:55:02]
C:\AdwCleaner\AdwCleaner[S4].txt - [1516 Bytes] - [09/03/2017 14:09:33]
C:\AdwCleaner\AdwCleaner[S5].txt - [1589 Bytes] - [09/03/2017 14:13:11]
C:\AdwCleaner\AdwCleaner[S6].txt - [1661 Bytes] - [09/03/2017 14:25:00]
C:\AdwCleaner\AdwCleaner[S7].txt - [1734 Bytes] - [09/03/2017 15:19:20]
C:\AdwCleaner\AdwCleaner[S8].txt - [1808 Bytes] - [09/03/2017 16:59:29]
C:\AdwCleaner\AdwCleaner[S9].txt - [1880 Bytes] - [09/03/2017 17:42:00]

########## EOF - C:\AdwCleaner\AdwCleaner[S32].txt - [3915 Bytes] ##########
 

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