IP protection not working - again

[mightaswell]

MBM 3 latest version component package 1.0.96 on Toshiba win 7 pro SP 1 laptop has been running without a problem for about a week. Then without warning  today on bootup  a message appeared that the “Mbamtray.exe had failed to start. " or words to that effect. I investigated using task manager and Malwarebytes tray application was running! Strange! The UI indicated everything was running and all protection layers were turned on.

But I followed up by visiting the IP check site with IE and to my annoyance the old problem  "If you are able to reach this page it means that IP protection is disabled on your machine." It had previously been working as it should the last week. I thought that was behind us.

Thinking a restart would sort it out but even after restarting numerous times the IP protection isn't working on IE.

Works okay with Chrome.   

Have not had another warning about mbamtray. 

MB-CheckResult.txt

MBAMSERVICE (2).zip

FRST.txt

Addition.txt

Edited April 5, 2017 by mightaswell
add pic

[dcollins]

If you open an InPrivate browsing session in Internet Explorer (open Internet Explorer and then press Ctrl + Shift + P to open an InPrivate window). Are the pages blocked properly?

[Firefox]

5 hours ago, dcollins said:

If you open an InPrivate browsing session in Internet Explorer (open Internet Explorer and then press Ctrl + Shift + P to open an InPrivate window). Are the pages blocked properly?

This seems to work properly on my workstation that is having issues with MB3...

[dcollins]

@Firefox thanks! We are pretty sure we know the cause of this issue (it's an Internet Explorer caching issue). We're looking into ways to resolve the issue, but don't have an ETA

[Firefox]

@dcollins, thanks for the info...

[mightaswell]

9 hours ago, dcollins said:

If you open an InPrivate browsing session in Internet Explorer (open Internet Explorer and then press Ctrl + Shift + P to open an InPrivate window). Are the pages blocked properly?

Thanks  @dcollins  for your reply. Yes when I open in private browsing in Internet Explorer the pages are blocked correctly. Good to hear that it is being worked on. Am I correct in assuming it is wise not to use IE till this is sorted or is IP protection really working in IE but just not correctly being reported? 

[dcollins]

@mightaswell, this should only impact a few pages, not all of them. But if protection is working in Chrome, I'd recommend sticking there for now for a safer experience

[Firefox]

@mightaswell, I too was seeing this issue, I finally got it working (for now anyway) by performing a clean re-install.  You may want to try that if you like.  It took a few tries for me but like I said its working at the moment correctly.

Let's try this first.... (Please remember to de-activate your Malwarebytes first before un-installing or using the clean removal tool)

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (after uninstalling you can download the latest version (currently v3.0.6 CU4) to re-install from HERE)
   
2. NOTE: More info about the latest Malwarebytes 3.0.6 CU4 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions
   

Please let us know how it goes.

Thank You,

Firefox

[mightaswell]

11 hours ago, Firefox said:

@mightaswell, I too was seeing this issue, I finally got it working (for now anyway) by performing a clean re-install.  You may want to try that if you like.  It took a few tries for me but like I said its working at the moment correctly.

Let's try this first.... (Please remember to de-activate your Malwarebytes first before un-installing or using the clean removal tool)

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (after uninstalling you can download the latest version (currently v3.0.6 CU4) to re-install from HERE)
2. NOTE: More info about the latest Malwarebytes 3.0.6 CU4 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions

Please let us know how it goes.

Thank You,

Firefox

Thanks @Firefox and I seem to have had a similar experience to what you describe. I had also previously reinstalled several times using the above steps, even rebooting after deactivating before running mb-clean which fixed all issues for 5 days till the IP block problem reoccurred. The Malwarebytes protection layer turning off issue is still fixed so some progress has been made.

The other two PCs have no issues with the latest version, or with IE either.   

I'll give it one more reinstall.

[mightaswell]

13 hours ago, dcollins said:

@mightaswell, this should only impact a few pages, not all of them. But if protection is working in Chrome, I'd recommend sticking there for now for a safer experience

Thanks for your reply @dcollins. I'll reinstall one more time and if problem still persists or re-emerges I'll stick with Chrome on that laptop.

[mightaswell]

After reinstalling MB3 again the IP protection is blocking in IE. Will see for how long this time.

[Firefox]

2 hours ago, mightaswell said:

After reinstalling MB3 again the IP protection is blocking in IE. Will see for how long this time.

That's great, yes please do keep an eye on it, and test from time to time...