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updated malwarebytes on 3 computers. win7 64 × Also using Kaspersky. 2 computers froze repeatedly on startup. Had to remove malwarebytes on 2 computers. OK after. Any suggestions? Like to keep both programs.

updated malwarebytes on 3 computers. win7 64 using kaspersky also. 2 computers froze on started had to remove malwarebytes on 2 computers. ok after. any suggestions. like both programs.

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Hello and Welcome.

Some of the updates/upgrades do not go smoothly.  Lets get a clean re-install to see if that the helps your issue.

Let's try this first.... (Please remember to de-activate your Malwarebytes first before un-installing or using the clean removal tool)

  1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (after uninstalling you can download the latest version (currently v3.0.6 CU4) to re-install from HERE)
  2. If that does not correct the issue, then please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs (the 4 logs are: mbam logs zipped, FRST.txt, Addition.txt and mb-checkResult.txt)
  3. NOTE: More info about the latest Malwarebytes 3.0.6 CU4 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions

Please let us know how it goes.


Exclude these in your Anti-virus exclusion settings and IF you are using any Firewall other the built in one be sure to allow Malwarebytes  complete access.

Exclude the Kaspersky folders in Malwarebytes exclusions.


C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe

Edited by Porthos
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