Real time protection not working

[Roger_Beck]

There is a recent thread about Real-Time protection layers not being able to turn on. A lot of people are having this problem, including me.  I sent in a support request but have not heard back.  The thread about the problem was closed, locked, so that no one can post to it.  Why was this done? There was a link to v3.0.6 in that thread that would fix it, but it turned out to be bogus, it installed, restarted, and I was still left with v3.0.5.1299.

Also would like to mention the word fraud.  If you are not familiar with the word fraud, it means you don't get what you pay for.  I have paid for both a working program and email support, and have received neither.

[dcollins]

I'm not sure where you downloaded the update from, but you should use this link here: https://downloads.malwarebytes.com/file/mb3

I would also recommend writing down your activation key and then uninstalling your current installed version before installing the latest.

[JerryM]

I am giving up on this. I have done all that has been recommended and it works for awhile, and then goes back to the Real Time Protection layers turned off ( web protection). I am going to ignore it for some time and then see if it is fixed. I just have no desire to keep going through the process. I am confident it will be fixed in time, and I will go through the process. FWIW I am finding the problem on my desktop with W 10. I do not use my laptop much, but the problem has not occurred on the laptop using W 7

Jerry

[dcollins]

If you've installed that latest version I mentioned above and have component update 1.0.96 on your Settings -> About page, then I think you'll be pleasantly surprised with how stable real time protection has become

Edited April 4, 2017 by dcollins

[CLong]

I have to agree with JerryM. I updated to 1.0.96, and Mbam seemed stable for about a week. When I woke up this morning, April 9, 2017, I saw the realtime protection layer had turned off again.

[dcollins]

We'll need information from the following thread to help troubleshoot what's going on

 

[brianherc]

I am still having this problem with version 3.0.6 See other info about my version:

 

 

[Porthos]

1 hour ago, brianherc said:

I am still having this problem with version 3.0.6 See other info about my version:

 

 

 

We are aware of the issue & working to resolve it as soon as possible.Please see:

 

[dcollins]

This should now be resolved with database update 1.0.1976. After making sure you have the update, please restart your computer and then turn on Web Protection