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I HAVE WINDOWS 10 AND MALWAREBYTES 3.0 ON MY DESKTOP AND LAPTOP. BOTH WORKED FINE UNTIL 4 DAYS AGO. AT THAT YIME IT CANE UP WITH CANNOT CONNECT  ERRORr MESSAGE I COULD NOT UNINSTALL PROGAM SO I COULD REINSTALL. ON BOTH SYSTEMS. AMY IDEAS? FRMTIER COMMUNICATIONS DID INSTALL A NEW BROADBAND BOX AND IT WORKED A COUPLE OF TIME THEN CAME UP WITH AFOREMENTIONED PROBLEM.

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Hello and Welcome

Let's try this first.... (Please remember to de-activate your Malwarebytes first before un-installing or using the clean removal tool)

  1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (after uninstalling you can download the latest version (currently v3.0.6 CU4) to re-install from HERE)
  2. If that does not correct the issue, then please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs (the 4 logs are: mbam logs zipped, FRST.txt, Addition.txt and mb-checkResult.txt)
  3. NOTE: More info about the latest Malwarebytes 3.0.6 CU4 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions


Please let us know how it goes.


Thank You,

Firefox

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HI FOXFIRE! I FOLLOWED YOUR PROCEDURE  UNINSTALL MALWAREBYTES WITH TOOL YOU SENT AND WAS SCCESSFUL, HOWEVER AFTER I RAN SCAN AND SHUT DOWN MY COMPUTER THE NEXT DAY WHEN I TRIED TO OPEN MALWAREBYTES I GOT THE FOLLOWING ERROR MESSAGE: " UNABLE TO CONNECT TO SERVICE " ON MY DESKTOP AND LAPTOP! WHAY NOW? KOBO

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17 minutes ago, kobo said:

HI FOXFIRE! I FOLLOWED YOUR PROCEDURE  UNINSTALL MALWAREBYTES WITH TOOL YOU SENT AND WAS SCCESSFUL, HOWEVER AFTER I RAN SCAN AND SHUT DOWN MY COMPUTER THE NEXT DAY WHEN I TRIED TO OPEN MALWAREBYTES I GOT THE FOLLOWING ERROR MESSAGE: " UNABLE TO CONNECT TO SERVICE " ON MY DESKTOP AND LAPTOP! WHAY NOW? KOBO

1. Please fix you stuck CAPS key. Posting in all caps is considered rude. Or maybe malware has done that?

2. Are you running F-Secure? If so you must whitelist the MBAM Program Files ( or Program Files (x86)) folder among the virus scanning exclusions. See this post:

 

Edited by Telos
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