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Updates not working? Try this:


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We recently were made aware of an issue where users were unable to perform updates to Malwarebytes 3.x. After many logs from users and internal testing, we have figured out the cause and deployed a solution earlier today. Please attempt the steps below if you're experiencing this issue, and if the issue is not resolved, check out the further steps below.

  1. Open Malwarebytes 3
  2. Navigate to Settings -> My Account (Do not use the My Account button at the top as this won't trigger the fix)
    58dbea6fa30c5_ScreenShot2017-03-29at10_06_18AM.png.3c20f2bfd9f83cbc10965498ab5b0faa.png
  3. Wait for 15-20 seconds and then use the dashboard to check for updates again
  4. If the issue persists, restart the computer
  5. After restarting, open Malwarebytes 3 to the dashboard and check for updates again

If the issue still persists after these attempted fixes, please create a new thread with the logs requested below.

  1. Obtain and post a copy of the Malwarebytes logs
    1. A copy of the contents of C:\ProgramData\Malwarebytes\MBAMService\logs in a ZIP file (attach to post)
      1. The ProgramData folder may be hidden. You may need to show hidden files, type the path manually or type “%programdata%” (less the quotes) in the Run command
    2. Attach the ZIP file by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
  2. Create and obtain Farbar Recovery Scan Tool (FRST) logs
    1. Download FRST and save it to your desktop
      1. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run and when the tool opens click Yes to the disclaimer
    3. Press Scan button
    4. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      1. Attach both of these logs to your post by clicking on the "Drag files here to attach, or choose files..." or simply drag the files to the attachment area
  3. Create and obtain an mb-check log:
    1. Download mb-check from here and save to your desktop
    2. Run mb-check and within a few second the command window will open and then close
    3. This will produce one log file on your desktop: mb-checkResult.txt
    4. Attach this log file to your post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
Edited by dcollins
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