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3.0.6 (CU4) causes massive IO delays during gaming (GTA V)


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Hi,

Since a couple of beta versions of the 3.0.6 branch I experience massive IO delays while gaming (more specifically while playing GTA V Online, haven't tested it thoroughly yet with other games). Initially things seem to work fine, but after playing for approximately half an hour the disk utilization graph of the C drive in task manager continuously shows 100% usage and the average reaction time (IO delay) value skyrockets (surpassing several seconds). The whole system becomes unresponsive (although it doesn't completely freeze, it takes several minutes to open something simple like a browser or even an explorer window) and it only stabilizes again some time after shutting down the game.

If I turn Malwarebytes off completely before gaming, the issue never shows up.

System info:

  • Windows 8.1 x64
  • ESET Internet Security 10.0.390.0
  • Malwarebytes 3.0.6.1469 (component package: 1.0.96 - update package: 1.0.1617)

Logs are attached. If more info is needed, please let me know :)

logs.zip

Addition.txt

FRST.txt

MB-CheckResult.txt

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  • 2 weeks later...

I have some suggestions.

1- Make mutual exclusions in MB and Eset. Exclusions to add to Eset are below.

C:\Windows\System32\drivers\mbae64.sys
C:\Windows\System32\drivers\mbam.sys
C:\Windows\System32\drivers\MBAMChameleon.sys
C:\Windows\System32\drivers\MBAMSwissArmy.sys
C:\Windows\System32\drivers\mwac.sys
C:\Windows\system32\Drivers\farflt.sys

C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe

Next add the game executable to mb here. See Below. Also add the game folder to folder exclusions as well.

 

 

app exclude.PNG

And see if that helps.

Edited by Porthos
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I have added an exclusion for the game (I did not have to exclude ESET) and it seems to have resolved the issue. However, this obviously isn't a proper long-term solution, and I still believe it is something the devs should address.

It would also be nice if any member of staff could shed some light on this. Currently I feel like I'm being ignored, and it isn't quite clear to me why. I am providing feedback to help you improve your product before it hits the stable release channels. This isn't exactly motivating me to do the same thing again in the future.

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17 minutes ago, Chicken said:

Currently I feel like I'm being ignored, and it isn't quite clear to me why

It has been 8 days since I posted my suggestion for you to report back.

 

17 minutes ago, Chicken said:

I have added an exclusion for the game (I did not have to exclude ESET) and it seems to have resolved the issue. However, this obviously isn't a proper long-term solution,

 
 
 

Sometimes things need to be excluded.

 

17 minutes ago, Chicken said:

It would also be nice if any member of staff could shed some light on this.

I am sure staff has seen your logs. But I will alert @dcollins anyway.

 

Edited by Porthos
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9 minutes ago, Porthos said:

It has been 8 days since I posted my suggestion for you to report back.

If it wasn't for my bumping nobody would have ever replied to this thread.

5 minutes ago, Porthos said:

Sometimes things need to be excluded.

This seems a bit odd to me, especially given the fact that I never had any issues with earlier (stable) versions of Malwarebytes 3.

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