kilogulf59 Posted March 28, 2017 ID:1112977 Share Posted March 28, 2017 Uninstalled old version. Loaded latest-n-not-so-greatest. Same poop... Reference pics...HELP! Link to post Share on other sites More sharing options...
dcollins Posted March 28, 2017 ID:1112981 Share Posted March 28, 2017 Are you on the CU4 beta from the following thread, or the CU3 beta from Malwarebytes.com? Link to post Share on other sites More sharing options...
kilogulf59 Posted March 28, 2017 Author ID:1112991 Share Posted March 28, 2017 (edited) I believe the CU3 beta from Malwarebytes.com. Look, I'm no techno person. I found a link via Google. It was a Malwarebytes site listing step-by-step instructions. Even I followed them with no problem. But I have the same problem. FYI, the program I was linked to to download was "mb3-setup-consumer-3.0.6.1469-1075" Also, I don't mess with the settings, I used the default settings so it's not something I did. Edited March 28, 2017 by kilogulf59 additional info Link to post Share on other sites More sharing options...
dcollins Posted March 28, 2017 ID:1113034 Share Posted March 28, 2017 There are some known issues with that version around the Real Time Protection. I would uninstall that version, and then install the latest version from the following URL: https://malwarebytes.box.com/s/hmazlt9djsvxz6yxkyv1clb6nlh3p1qk Link to post Share on other sites More sharing options...
kilogulf59 Posted March 29, 2017 Author ID:1113278 Share Posted March 29, 2017 OK great. I am working on that now. Thanks and I'll let you know the out come in a few... Link to post Share on other sites More sharing options...
kilogulf59 Posted March 29, 2017 Author ID:1113296 Share Posted March 29, 2017 OUTSTANDING! It's working and I thank you, sir, for your most helpful assistance. Have a great day... Link to post Share on other sites More sharing options...
kilogulf59 Posted March 29, 2017 Author ID:1113344 Share Posted March 29, 2017 I installed that program on my wife's computer and am having the real time protection issue there. It's a Toshiba with 8.1. Is there an different program to try? Link to post Share on other sites More sharing options...
Firefox Posted March 29, 2017 ID:1113349 Share Posted March 29, 2017 @kilogulf59, on your wife's computer, try the steps below (and use the CU4 version)... Let's try this first.... (I would go with the CU4 BETA version) (Please remember to de-activate your Malwarebytes first before un-installing or using the clean removal tool) Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (after uninstalling you can download the latest version to re-install from HERE) (If you prefer to test the latest Malwarebytes 3.0.6 CU4 -- BETA Preview which corrects many issues with the current version you can get it from HERE) If that does not correct the issue, then please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs (the 4 logs are: mbam logs zipped, FRST.txt, Addition.txt and mb-checkResult.txt) NOTE: More info about Malwarebytes 3.0.6 CU4 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions Please let us know how it goes. Thank You, Firefox Link to post Share on other sites More sharing options...
kilogulf59 Posted March 29, 2017 Author ID:1113353 Share Posted March 29, 2017 OK...workin' on it. Link to post Share on other sites More sharing options...
Firefox Posted March 29, 2017 ID:1113355 Share Posted March 29, 2017 OK let us know how it goes... Link to post Share on other sites More sharing options...
kilogulf59 Posted March 29, 2017 Author ID:1113368 Share Posted March 29, 2017 Looks like step 1 did it, thanks. Why all the troubles of late? I never had any problems before? Link to post Share on other sites More sharing options...
Firefox Posted March 29, 2017 ID:1113371 Share Posted March 29, 2017 3 minutes ago, kilogulf59 said: Why all the troubles of late? I never had any problems before? Glad to hear its working now... as for the troubles... well MB3 is a new program that was created from the ground up... so when they released it, it has too many bugs... IMO it may have been released too soon... so now they are playing catchup to fix all issues that folks are reporting. Link to post Share on other sites More sharing options...
kilogulf59 Posted March 29, 2017 Author ID:1113405 Share Posted March 29, 2017 Yeah and thanks muchly, it's now working in both computers. I'd have to agree that it was released too early. Without meaning to sound like a jerk, when one pays for the program, they expect it to work with just the usual download & install operations. I spent a lot of time (and aggravation) between our two computers and had to get help here to get it to work. That's not good business... Link to post Share on other sites More sharing options...
Firefox Posted March 29, 2017 ID:1113426 Share Posted March 29, 2017 Well I am only a volunteer here and do not work for Malwarebytes... but I do feel your pain... Link to post Share on other sites More sharing options...
kilogulf59 Posted March 29, 2017 Author ID:1113431 Share Posted March 29, 2017 2 minutes ago, Firefox said: Well I am only a volunteer here and do not work for Malwarebytes... but I do feel your pain... I realize that and that's why your assistance is truly appreciated. Link to post Share on other sites More sharing options...
Firefox Posted March 29, 2017 ID:1113434 Share Posted March 29, 2017 Thanks for the kind words, and glad I could help.... Link to post Share on other sites More sharing options...
kilogulf59 Posted March 30, 2017 Author ID:1113635 Share Posted March 30, 2017 18 hours ago, Firefox said: @kilogulf59, on your wife's computer, try the steps below (and use the CU4 version)... Let's try this first.... (I would go with the CU4 BETA version) (Please remember to de-activate your Malwarebytes first before un-installing or using the clean removal tool) Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (after uninstalling you can download the latest version to re-install from HERE) (If you prefer to test the latest Malwarebytes 3.0.6 CU4 -- BETA Preview which corrects many issues with the current version you can get it from HERE) If that does not correct the issue, then please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs (the 4 logs are: mbam logs zipped, FRST.txt, Addition.txt and mb-checkResult.txt) NOTE: More info about Malwarebytes 3.0.6 CU4 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions Please let us know how it goes. Thank You, Firefox Firefox, the following pissed off sarcasm is not directed towards you, rather towards the clowns who wrote and released this abortion. I don't believe this. I wake up and turn on my computer and after a minute or so I get a popup saying that I'm not fully protected??? Same problem. So I followed step 1 and so far, so good, but then again, I said that yesterday didn't I? Attention Malwarebytes: This is bullshit!!! What are you going to do about it? Link to post Share on other sites More sharing options...
kilogulf59 Posted March 30, 2017 Author ID:1113640 Share Posted March 30, 2017 Oh and I haven't checked the wife's computer yet....I can only imagine what awaits! Link to post Share on other sites More sharing options...
kilogulf59 Posted March 31, 2017 Author ID:1113931 Share Posted March 31, 2017 Again this morning, the same thing??? Link to post Share on other sites More sharing options...
Firefox Posted March 31, 2017 ID:1113968 Share Posted March 31, 2017 On 3/29/2017 at 10:21 AM, Firefox said: If that does not correct the issue, then please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs (the 4 logs are: mbam logs zipped, FRST.txt, Addition.txt and mb-checkResult.txt) @kilogulf59, on the computer that is having the issues, do you mind providing the logs so that they can review them to see what may be going on with the system? Link to post Share on other sites More sharing options...
kilogulf59 Posted March 31, 2017 Author ID:1113993 Share Posted March 31, 2017 This is all I could get. Somethings hidden and/or protected and I can't get it to come over. mbae-default.log MBAMSERVICE.LOG Link to post Share on other sites More sharing options...
kilogulf59 Posted March 31, 2017 Author ID:1113995 Share Posted March 31, 2017 (edited) mbae-protector.zip I managed to get this one as well...that's it, only 3 files total. Edited March 31, 2017 by kilogulf59 Link to post Share on other sites More sharing options...
Firefox Posted March 31, 2017 ID:1114063 Share Posted March 31, 2017 Lets wait for @dcollins to review those logs that you could get to see if he can tell what's going on... Link to post Share on other sites More sharing options...
kilogulf59 Posted March 31, 2017 Author ID:1114108 Share Posted March 31, 2017 All I have is time but this really irks me....thanks for helping though. Link to post Share on other sites More sharing options...
kilogulf59 Posted April 3, 2017 Author ID:1114519 Share Posted April 3, 2017 OK, I checked this morning and it's working??? Link to post Share on other sites More sharing options...
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