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Need help "the requested resource is in use'


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Hi david34 :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens;
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you;
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system;
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!;
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced;
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules;
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process;
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone;
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread;


This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Let's see if MBAR can take care of this infection.

a6csRll.pngMalwarebytes Anti-Rootkit Beta

  • Download Malwarebytes Anti-Rootkit Beta and extract it to your desktop (MBAR will be launched shortly after the extraction);
  • Click on Next, and then on the Update button to let it update its database. Once the database has been successfully updated, click on Next;
  • Make sure all the checkboxes are checked, then click on the Scan button, and let it completes its scan (this can take a while);
  • Once the scan is done, make sure that every item is checked, and click on the Cleanup button (a reboot might be required);
  • After that (and the reboot, if one was required), go back in the mbar folder and look for a text file called mbar-log-TODAY'S-DATE.txt;
  • Copy/paste the content of that log in your next reply;

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Alright. Delete the MBAR folder and executable you downloaded, then follow the instructions in the article below to run a scan with a special version of it (you'll need to download the "Malwarebytes Anti-Rootkit Supplement" linked in the article).

https://support.malwarebytes.com/customer/portal/articles/2097176?b_id=6400

Once done, provide me the log (it should be in the MBAR folder).

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Weird. My guess is that it might have went through the 1st time you tried to run it. Are you able to install and run a scan with Malwarebytes?

j1Bynr2.pngMalwarebytes - Clean Mode

  • Download and install the free version of Malwarebytes
    Note: It's your choice if you want to enable the free trial of Malwarebytes Premium or not. Enabling it will give you real-time protection from the program, as well as access to all the Premium features.
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point;
  • Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so;
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan;
  • Let the scan run, the time required to complete the scan depends of your system and computer specs;
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button;
    • If it asks you to restart your computer to complete the removal, do so;
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply;

 

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I just tried a fresh install of malwarebytes and received the resource is in use response.  Could it be the fact that my os is mainly the only thing i have on my main drive and everything else is installed in another hard drive( where i assume the infection is located due to a questionable installation)?  Btw aside from the requested resource is in use prompts a program called "anonymizerGadget" was installed.

Edited by david34
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Malwarebytes ran successfully and removed threats.  After the reboot I launched my chrome browser and had everything reset but had it redirect me to Nova rambler ru when I search for something else.  I ran scans on zemana, malwarebytes, and hitmanpro to no avail.  

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Good :) Now let's do a sweep with JRT and AdwCleaner, this should fix your redirections.

iT103hr.pngJunkware Removal Tool (JRT)

  • Download Junkware Removal Tool (JRT) and move it to your Desktop;
  • Right-click on JRT.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Press on any key to launch the scan and let it complete;
    tLsXbWy.png
    Credits : BleepingComputer.com
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

zcMPezJ.pngAdwCleaner - Fix Mode

  • Download AdwCleaner and move it to your Desktop;
  • Right-click on AdwCleaner.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Accept the EULA (I accept), let the database update, then click on Scan;
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Cleaning button. This will kill all the active processes;
    MV5ejgW.png
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it;
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply;

  • Copy/pasted JRT log;
  • Copy/pasted AdwCleaner clean log;

 

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All good, no worries. It looks like there isn't much left to remove.

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

  • Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located);
  • Right-click on the FRST executable and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Click on the Fix button;
    NYA5Cbr.png
  • On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad;
  • Copy and paste its content in your next reply;

How's your computer behaving now? Any other issues that needs to be addressed? 

fixlist.txt

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Initally I had a problem where most of the programs on my pinned taskbar opened 8-10 instances of itself, but that was proberly just because my computer lagged at startup while I was trying to move a pinned program to a location towards the front near the start button.  

It has settled down since and everything seems to be working normally with none of the prior issues that the infection had caused. 

Thank you Aura for your patience, precise instructions, and time.  This was frustrating in the sense that I wasnt able to solve on my own but im very glad to get it fixed and appreciated all your help.

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