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Real Time Protection OFF

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Lets start here

Disable self-protection If possible.

Deactivate  Malwarebytes. If possible.

Close all open browsers so MB can hook and un hook it self during uninstall and reinstall Note If using Chrome, by default it keeps parts running in the background even after you close it. Check task manager to verify.

Run regular uninstall process. Control panel.


Use Mb- clean tool see below.


Install MB- get updates only see below


Reboot again just to make sure everything sets correctly.

Activate MB

Set your schedules and exclusions. and run first scan.


Exclude these in your Anti-virus exclusion settings and IF you are using any Firewall othe the built in one be sure to allow Malwarebytes  complete access.



C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe

If that does not fix things

Please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs (the 4 logs are: mbam logs zipped, FRST.txt, Addition.txt and mb-checkResult.txt)

Edited by Porthos
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