Runtime error 46:120 could not call proc

[greybert]

I was using malwarebytes antimalware 2.x and I am trying to upgrade to 3.0

ive uninstalled, rebooted, run the mbam-clean-2.3.0.1001, rebooted

i still get Runtime error 46:120 could not call proc

I am running win7 pro 64

my av is panda but i still trying to figure out how to disable it, but it doesn't raise any objections during the instillation process

[Porthos]

 

Please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs (the 4 logs are: mbam logs zipped, FRST.txt, Addition.txt and mb-checkResult.txt)

[Firefox]

@greybert

There is a newer version of the mbam-clean tool.  You should try running that tool to see if it will help.

Download the latest mbam-clean tool version: https://downloads.malwarebytes.com/file/mb_clean

[greybert]

tried the new cleaner

now im getting a missing sys file error on boot

still can't install, it;s beginning to look like going paid version was a waste of money

[greybert]

If you have Malwarebytes 3.0, please provide the information below:

1. Brief description of the issue
   1. i can't install malware bytes 3.x. I get: runtime error at 46:120. I had version 2.x installed
2. Any screenshot(s) of error messages(s) or other incorrect behavior
3. If the system crashed (aka blue screen of death or BSOD), please include the error message
   1. Note: we will reach out to you if we need a full memory dump
4. Details on how you encountered the bug and any steps that can be taken to reproduce it
5. Do you get the same result more than once if you follow the same steps? Y
6. Obtain and post a copy of the Malwarebytes logs
   1. this is an installation error I've scince uninstalled/cleaned the program and the setup program does no creat the requested subdir and files
7. Create and obtain Farbar Recovery Scan Tool (FRST) logs
   1.  
8. Create and obtain an mb-check log:
   1.  

FRST.txt

Addition.txt

mb-cleanresult.txt

MB-CheckResult.txt

mb-cleanresult.txt

[dcollins]

Since this is with the installer, can you grab the following log files as well please:

1. Press Windows Key + R
2. In the box that comes up, type %temp% and press Ok
3. In this folder that comes up, there should be at least one file that starts with Setup Log followed by a date (IE: Setup Log - 04-06-2017). Can you please upload at least one, if not more, of those files?

[greybert]

setup logs

Setup Log 2017-04-09 #002.txt

Setup Log 2017-04-09 #001.txt

[dcollins]

Is your temp drive on a temporary ImgDisk (IE: Your R: drive) We've seen this type of issue with that before. Can you try changing your temp directory temporarily to the normal location. Which should be C:\Users\<USERNAME>\AppData\Local\Temp (assuming your OS is installed on C:)

[greybert]

ok GREAT! that did it thx for your help

 

issue resolved