Biodiversity Posted March 25, 2017 ID:1111960 Share Posted March 25, 2017 A window popped up to download an update to Firefox, which I stupidly clicked and suddenly I was infected. I downloaded Malewarebytes and ran it. It found lots of unwanted programs that were quarantined but now I get warnings about blocked outbound data even when browsers are closed. I've attached output from FarBar and some screenshots of the warnings. I just ran malewarebytes again and it didn't find anything this time. Thanks FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Biodiversity Posted March 26, 2017 Author ID:1112191 Share Posted March 26, 2017 (edited) My problem started when I clicked on Firefox-patch.js. Same problem as in this thread except I opened it: Edited March 26, 2017 by Biodiversity Added graphic of Firefox-patch.jx Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 28, 2017 Root Admin ID:1112694 Share Posted March 28, 2017 Hello @Biodiversity and Please restart the computer first and then run the following steps and post back the logs as attachments when ready.STEP 01 Please download Junkware Removal Tool to your desktop. Shutdown your antivirus to avoid any conflicts. Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP. The tool will open and start scanning your system. Please be patient as this can take a while to complete. On completion, a log (JRT.txt) is saved to your desktop and will automatically open. Post the contents of JRT.txt into your next reply message When completed make sure to re-enable your antivirus STEP 02 Fix with AdwCleaner Please download AdwCleaner by Xplode and save the file to your Desktop. Right-click on icon and select Run as Administrator to start the tool. Accept the Terms of use. Wait until the database is updated. Click Scan. When finished, please click Clean. Your PC should reboot now. After reboot, logfile will be opened. Copy its content into your next reply. Note: Reports will be saved in your system partition, usually at C:\Adwcleaner STEP 03 Download Sophos Free Virus Removal Tool and save it to your desktop. Double click the icon and select Run Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View Log file (bottom left-hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found, please confirm that result. STEP 04 Please download the Farbar Recovery Scan Tool and save it to your desktop.Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here. Please attach the Additions.txt log to your reply as well. Thanks Link to post Share on other sites More sharing options...
Biodiversity Posted March 28, 2017 Author ID:1112712 Share Posted March 28, 2017 Sophos suggested that I continue scanning after it found the Trojan but I quit per your instructions. Thanks! FRST.txt Addition.txt SophosVirusRemovalTool.log AdwCleaner[C2].txt JRT.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 28, 2017 Root Admin ID:1112715 Share Posted March 28, 2017 Please download the attached fixlist.txt file and save it to the Desktop.NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt Link to post Share on other sites More sharing options...
Biodiversity Posted March 28, 2017 Author ID:1112861 Share Posted March 28, 2017 Here you go ... Fixlog.txt Link to post Share on other sites More sharing options...
Biodiversity Posted March 29, 2017 Author ID:1113320 Share Posted March 29, 2017 Got an email this morning from Adam from Malwarebytes Support from Malewarebytes Customer Success instead of Malewarebytes Forums asking me to download the same programs I've already downloaded. I don't think it is legitimate. See screenshot below. It also quotes words that I didn't actually write. So ...I'm going to remove my hard drive, hit it with a hammer a few times, go buy a new computer, change all my passwords, and on and on. I'd send some money via PayPal for the effort but I closed that account a few months ago when I was getting two or three phishing scams a week. I think human nature and the internet may ultimately be incompatible ; ) Good luck all. Link to post Share on other sites More sharing options...
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