Unable to Update

[fahmad]

Hello,

I am using MalwareBytes 3.0.6.1469 and suddenly the updates stopped working. Can someone please give me possible solution to this problem ?

03/25/17	" 14:11:21.559"	3219985	18e4	1acc	INFO	UpdateControllerImpl	mb::updatecontrollerimpl::CUpdateControllerImpl::Update	"UpdateControllerImplHelper.cpp"	362	"Update - Starting check for updates"
03/25/17	" 14:11:21.559"	3219985	18e4	1844	INFO	UpdateControllerImpl	mb::updatecontrollerimpl::CUpdateControllerImpl::DoUpdate	"UpdateControllerImplHelper.cpp"	452	"DoUpdate - Starting check for updates (manual)"
03/25/17	" 14:11:21.559"	3219985	18e4	1844	INFO	UpdateControllerImpl	mb::updatecontrollerimpl::CUpdateControllerImpl::DoUpdate	"UpdateControllerImplHelper.cpp"	454	"Checking for: Installer=[No], SDK/Ctlr=[No], DB/CLS=[Yes]"
03/25/17	" 14:11:22.793"	3221249	18e4	1844	INFO	UpdateControllerImpl	mb::updatecontrollerimpl::CUpdateControllerImpl::GetInstalledPkgVersions	"UpdateControllerImplHelper.cpp"	956	"Installer package --> [mbam-c.installer.consumer], current version: [3.0.6]"
03/25/17	" 14:11:22.793"	3221249	18e4	1844	INFO	UpdateControllerImpl	mb::updatecontrollerimpl::CUpdateControllerImpl::GetInstalledPkgVersions	"UpdateControllerImplHelper.cpp"	969	"SDK/Controller package --> [mbam-c.ctlr.64bit], current version: [1.0.75]"
03/25/17	" 14:11:22.793"	3221249	18e4	1844	INFO	UpdateControllerImpl	mb::updatecontrollerimpl::CUpdateControllerImpl::GetInstalledPkgVersions	"UpdateControllerImplHelper.cpp"	985	"DB/ClsEng package --> [mbam-c.dbcls.64bit], current version: [1.0.1570]"
03/25/17	" 14:11:24.504"	3222949	18e4	1844	ERROR	HttpConnection	mb::common::net::HttpConnection::SendRequest	"HttpConnection.cpp"	229	"HTTP request failed, status code: 400"
03/25/17	" 14:11:24.504"	3222949	18e4	1844	ERROR	UpdateControllerImpl	mb::updatecontrollerimpl::CUpdateControllerImpl::CheckForUpdates	"UpdateControllerImplHelper.cpp"	655	"HTTP status code: 400"
03/25/17	" 14:11:24.504"	3222949	18e4	1844	ERROR	UpdateControllerImpl	mb::updatecontrollerimpl::CUpdateControllerImpl::CheckForUpdates	"UpdateControllerImplHelper.cpp"	661	"Err_ResponseStatus:  "
03/25/17	" 14:11:24.504"	3222949	18e4	1844	ERROR	UpdateControllerImpl	mb::updatecontrollerimpl::CUpdateControllerImpl::CheckForUpdates	"UpdateControllerImplHelper.cpp"	662	"Err_ResponseMessage: "
03/25/17	" 14:11:24.505"	3222949	18e4	1844	INFO	UpdateControllerImpl	mb::updatecontrollerimpl::CUpdateControllerImpl::DoUpdate	"UpdateControllerImplHelper.cpp"	484	"Checked for updates - no updates available"
03/25/17	" 14:11:24.505"	3222949	18e4	1844	INFO	UpdateControllerImpl	mb::updatecontrollerimpl::CUpdateControllerImpl::DoUpdate	"UpdateControllerImplHelper.cpp"	495	"Update check is complete."

Thank you.

[shote1369]

deleted

Edited March 25, 2017 by shote1369

[Porthos]

 

[fahmad]

Hello Sir,

I have updated to the latest version but still i am unable to download updates.

Thank you.

[Forestboy]

Uninstall Malwarebytes , you can use mb-clean-2.4.1.1007.exe

Restart computer

Install malwarebytes with mb3-setup-consumer-3.0.6.1469.exe

Run update

Install mb3-setup-consumer-3.0.6.1469-1.0.96.exe

Its work for me, i think the problem is from mb3-setup-consumer-3.0.6.1469-1075.exe

 

 

[KevinYu0504]

3 minutes ago, Forestboy said:

Uninstall Malwarebytes , you can use mb-clean-2.4.1.1007.exe

Restart computer

Install malwarebytes with mb3-setup-consumer-3.0.6.1469.exe

Run update

Install mb3-setup-consumer-3.0.6.1469-1.0.96.exe

Its work for me, i think the problem is from mb3-setup-consumer-3.0.6.1469-1075.exe

 

 

I saw someone in other forum and say when you install 3.0.6.1469-1.0.96 version , the update will work ,

but if you complete reboot your system , than 3.0.6.1469-1.0.96 version will happen again update problem ,

can you take a try for it ?

 

[Forestboy]

6 minutes ago, KevinYu0504 said:

I saw someone in other forum and say when you install 3.0.6.1469-1.0.96 version , the update will work ,

but if you complete reboot your system , than 3.0.6.1469-1.0.96 version will happen again update problem ,

can you take a try for it ?

 

Yes just 3 or 4 hour ago i restart my computer, and malwarebytes is still work. I think the problem is in 3.0.6.1469-1075

Yesterday im not uninstall just install new update 3.0.6.1469-1.0.96 and the problem not fix.

 

[KevinYu0504]

1 minute ago, Forestboy said:

Yes just 3 or 4 hour ago i restart my computer, and malwarebytes is still work. I think the problem is in 3.0.6.1469-1075

Yesterday im not uninstall just install new update 3.0.6.1469-1.0.96 and the problem not fix.

 

Thank you for telling ,

As i saw from other forum , he is complete remove the old version with mb-clean tool ,

than direct install the 3.0.6.1469-1.0.96 , but after reboot , Update just dead again .

 

I will tell him to try install step like you , and try again , thank you ~

[Techi3Rebel]

Incredible, DAY 4 and still no real resolution. This is completely unacceptable from a security company that we trust our computers to. Does anyone at Malwarebytes actually care..? Why isn't every developer working on this..?

[Telos]

1 hour ago, Techi3Rebel said:

Incredible, DAY 4 and still no real resolution. This is completely unacceptable from a security company that we trust our computers to. Does anyone at Malwarebytes actually care..? Why isn't every developer working on this..?

Is yours a clean install using CU4 beta? If so, please post the logs as described here:

If not a clean install, please uninstall (deactivate any license prior to uninstalling), then use the clean uninstall tool (see Stickys) followed by CU4 beta installation (see Stickys). Reboot after installation and post here.

[dcollins]

2 hours ago, Techi3Rebel said:

Incredible, DAY 4 and still no real resolution. This is completely unacceptable from a security company that we trust our computers to. Does anyone at Malwarebytes actually care..? Why isn't every developer working on this..?

There's been two workarounds posted to get this working that has solved for the problem for just about every user reporting this issue. I'll outline the details below:

1. Uninstall your current version of Malwarebytes and install the CU4 beta from the link below.
2. Reset your HOSTS file using the instructions provided from Microsoft here: https://support.microsoft.com/en-us/help/972034/how-can-i-reset-the-hosts-file-back-to-the-default

Either of these two solutions seem to be solving the problem for people. If you're still having issues, please post the log files mentioned above as you may have a different issue.

[NissanPower]

If I may add a 3rd *possible* solution, that worked for me.

After going through all the help here (in my own thread) that didn't get my MBAM 3.0.6 working, a thought went through my head while trying to sleep.
I tried it when I had time yesterday, and everything has been working properly since... about 18 hours and it's updating properly again.

What I did was removed my license, manually updated; (which works if you are in free edition), then I re-entered my license... and it has been updating all by itself last evening, and after starting up today, it updated just fine again this morning.

Too simple... but it worked (for me).