TheClarifyer Posted March 24, 2017 ID:1111700 Share Posted March 24, 2017 A few antivirus programs and CCleaner are prevented from opening, with the error "The requested resource is in use". I have tried following some steps to solve this issue but none seem to be working since some other tools that are supposed to fix the problem get hit by the same error. Any help would be much appreciated. below are my scan files. FRST.txt Addition.txt Link to post Share on other sites More sharing options...
kevinf80 Posted March 25, 2017 ID:1111708 Share Posted March 25, 2017 Hello TheClarifyer and welcome to Malwarebytes, Continue with the following: 1.Download Malwarebytes Anti-Rootkit from this link:http://www.malwarebytes.org/products/mbar/ 2. Unzip the File to a convenient location. (Recommend the Desktop) 3. Open the folder where the contents were unzipped to run mbar.exe 4. Double-click on the mbar.exe file, you may receive a User Account Control prompt asking if you are sure you wish to allow the program to run. Please allow the program to run and MBAR will now start to install any necessary drivers that are required for the program to operate correctly. If a rootkit is interfering with the installation of the drivers you will see a message that states that the DDA driver was not installed and that you should reboot your computer to install it. You will see this image: 5. If you receive this message, please click on the Yes button and Malwarebytes Anti-Rootkit will now restart your computer. Once the computer is rebooted and you login, MBAR will automatically start and you will now be at the start screen. (If no Rootkit warning you will go from step 4 to 6.) 6. The following image opens, select Next. 7. The following image opens, select Update 8. When the update completes select Next. 9. In the following window ensure "Targets" are ticked. Then select "Scan" 10. If an infection is found select the "Cleanup Button" to remove threats, Reboot if prompted. Wait while the system shuts down and the cleanup process is performed. 11. Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click "Cleanup Button" once more and repeat the process. 12. If no threats were found you will see the following image, Select Exit: 13. Verify that your system is now running normally, making sure that the following items are functional: Internet access Windows Update Windows Firewall 14. If there are additional problems with your system, such as any of those listed above or other system issues, then run the 'fixdamage' tool included within Malwarebytes Anti-Rootkit folder. 15. Select "Y" from your Keyboard, tap Enter. 16. The fix will be applied, select any key to Exit. 17. Let me know how your system now responds. Copy and paste the two following logs from the mbar folder:System - logMbar - log Date and time of scan will also be shown Thanks, Kevin... Link to post Share on other sites More sharing options...
TheClarifyer Posted March 25, 2017 Author ID:1111718 Share Posted March 25, 2017 Thank you so much! Everything you told me about worked, no problems remaining! Link to post Share on other sites More sharing options...
svelezg Posted March 25, 2017 ID:1111758 Share Posted March 25, 2017 Hello, I'm having the same problem but even when I try to run the program I get the same error message. What do I do in this situation? Link to post Share on other sites More sharing options...
kevinf80 Posted March 25, 2017 ID:1111781 Share Posted March 25, 2017 @TheClarifyer There will unfortunately still be remnants of the infection remaining, continue with the following: Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt" Thank you, Kevin.... @svelezg Please open your own thread. - I`m infected - What do I do now Link to post Share on other sites More sharing options...
TheClarifyer Posted March 25, 2017 Author ID:1111900 Share Posted March 25, 2017 Here are the updated files, as requested. I ran FRST again and it said it had overwritten the files. Hope this helps. Addition.txt FRST.txt Link to post Share on other sites More sharing options...
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