Windows 8.1 Possibly Infected, Very Slow, Problems Updating

[hray]

Hi!

I ran Malwarebytes a few weeks ago, and four viruses were located, before I could get them removed, my computer died and I haven't been able to isolate them again even after running Malwarebytes multiple times.

Running Windows 8.1. Computer is getting increasingly slower and often doesn't respond at all. I am having serious issues trying to download and install updates. I've successfully installed only a few.  Files are attached.  I appreciate any help!!!  Thanks!

Heather

Addition.txt

FRST.txt

[TwinHeadedEagle]

Hello and

 

Download WhoCrashed from here:
http://www.resplendence.com/download/whocrashedSetup.exe

This program will try to verify the analysis, which is the cause of driver error.
Note: This program requires installation.

Double-click to start the installation, and click Next . 

• Check I accept the agreement and then the Next .
  The program install to that location, and under that name by the program you offer.
• Click Next and in the next window, click Next
• Check Create a Desktop Icon and then click Next and then Install . .

  After you've installed WhoCrashed program, run it.

  Note: If you get message that it look like this:

  

  Click Download the requested file from the Microsoft site now and wait for the process to
  download additional files and installation is complete.

  
  >> When the program starts, click Analyze .
  When scanning is done,click OK .

• Right-click on the area of the page with the report and select Select All, .
  

• Right-click on the area of the page with the report and select copy
  

• Open a new Notepad and select past to copy the contents of the logo in the notepad.
  

Now you can close the program.

[hray]

Hi!  Thank you very much for assisting with this.  Apologies for the delay in responding....had a long weekend working.  Just an update, it took over an hour to access your reply; the computer's Disk process was maxed at 100% the entire time...kind of normal these days.  Grr. 

The WhoCrashed report is attached.

Thanks again!

 

whocrashedreport.txt

[TwinHeadedEagle]

Okay, let's perform one more check:

 

Check Disk

• Press the on your keyboard. Type cmd and right click >> Run as Administrator.
• Copy/Enter the command below and press Enter:
  

  chkdsk C: /r

• You should get a message to schedule Check Disk at next system restart. Please type Y and press Enter.
• All you should do now is to restart your PC and let the Check Disk process finish uninterrupted.

Check Disk report:

• Press the + R on your keyboard at the same time. Type powershell.exe and click OK.
• Copy and paste the following command inside powershell window and press Enter:
  

  get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt

• Paste the contents into your next reply.

[hray]

Hello again!

I ran CHKDSK - the first time was interrupted, so the out-file was blank.  I ran CHKDSK again and the attached out-file was created.

The system is a bit more usable now, whereas the last few days it's been "click" and cook dinner before anything happens.  Pretty bad when the old dial-up days seem lightning fast in comparison. HA! When I look at current processes, I'm still getting maxed out on the Disk processes, it's hanging at 100% (most of the drag is coming from "System" and a few "Service Host" processes.  CPU and Memory values are in acceptable ranges.  

I still can't install updates. 

Thank you so much!!!!

Heather

 

CHKDSKResults.txt

[TwinHeadedEagle]

Yup, exactly why I gave you Check Disk to run. Your hard drive is malfunctioned and needs to be changed. Hence the slowness and 100% usage.