ivani6651 Posted March 24, 2017 ID:1111325 Share Posted March 24, 2017 Мalwarebytes What did you do that no longer works program update until two days ago was working and there were no problems. Now that the update does not work at all it will not be stable as it was before. With premium and it can not be updated now that would be a great loss if it fix this problem because 90% of people have it already this problem and you do not take any measures. Link to post Share on other sites More sharing options...
ivani6651 Posted March 24, 2017 Author ID:1111334 Share Posted March 24, 2017 I think the problem is not in consumers who use the program, but in the community of malwarebytes that stopped him and do not want to fix it. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 24, 2017 Root Admin ID:1111337 Share Posted March 24, 2017 Hello @ivani6651 and Please read the following topic and then run the Malwarebytes Clean Removal tool mb-clean https://forums.malwarebytes.com/topic/196955-malwarebytes-mb-clean-tool/ The download link for the tool is: https://downloads.malwarebytes.com/file/mb_clean Restart the computer when done and reinstall Malwarebytes 3 with the latest build again. Here is the link for the latest installer https://downloads.malwarebytes.com/file/mb3/ If that does not correct the issue then I'll need to get some logs to see what's going on please. Please read the following and post back the requested logs and I'll take a look and see what's going on. Available Assistance for Possibly Infected Computers Also, please post back this log too. Create and obtain an mb-check log: Download mb-check from here and save to your desktop Run mb-check and within a few second the command window will open and then close This will produce one log file on your desktop: mb-checkResult.txt Attach this log file to your post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Thank you Ron Link to post Share on other sites More sharing options...
ivani6651 Posted March 24, 2017 Author ID:1111341 Share Posted March 24, 2017 1 minute ago, AdvancedSetup said: Hello @ivani6651 and Please read the following topic and then run the Malwarebytes Clean Removal tool mb-clean The download link for the tool is: https://downloads.malwarebytes.com/file/mb_clean Restart the computer when done and reinstall Malwarebytes 3 with the latest build again. Here is the link for the latest installer https://downloads.malwarebytes.com/file/mb3/ If that does not correct the issue then I'll need to get some logs to see what's going on please. Please read the following and post back the requested logs and I'll take a look and see what's going on. Available Assistance for Possibly Infected Computers Also, please post back this log too. Create and obtain an mb-check log: Download mb-check from here and save to your desktop Run mb-check and within a few second the command window will open and then close This will produce one log file on your desktop: mb-checkResult.txt Attach this log file to your post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Thank you Ron That is what will help but it was until I had no problems at all and yesterday it all users have this problem. MB-CheckResult.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 24, 2017 Root Admin ID:1111343 Share Posted March 24, 2017 There was an issue yesterday with a certificate on an update server and a component issue. Those were resolved already so if your system is still not able to update then a clean removal and reinstall should correct it. If it's still having an issue then I need to get logs to see what's going on. Can you please read the first part of my post and run the FRST program and post back both of those logs. It's getting quite late for me so I'll be heading out soon, but will check back on you again tomorrow. Cheers Ron Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 24, 2017 Root Admin ID:1111344 Share Posted March 24, 2017 Actually looking at your log here, there is a missing Token. This is normally due to either a DNS issue not being able to reach our licensing server or onboard security software blocking. Post back the other logs as requested and I'll look at them and see what I can find. Thanks Link to post Share on other sites More sharing options...
ivani6651 Posted March 24, 2017 Author ID:1111345 Share Posted March 24, 2017 What I tried again and did not work and does not want to update things. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 24, 2017 Root Admin ID:1111349 Share Posted March 24, 2017 As mentioned. I will need the requested logs please. There will be a total of 3 logs that you'll be attaching and I'll review them sometime tomorrow and get back with you to correct your issue. Thank you again Ron Link to post Share on other sites More sharing options...
ivani6651 Posted March 25, 2017 Author ID:1111790 Share Posted March 25, 2017 You can lock the subject with the new version fixed the problems are. Link to post Share on other sites More sharing options...
ivani6651 Posted March 25, 2017 Author ID:1111871 Share Posted March 25, 2017 again not work now omg. Link to post Share on other sites More sharing options...
dcollins Posted March 25, 2017 ID:1111957 Share Posted March 25, 2017 4 hours ago, ivani6651 said: again not work now omg. If you're still having issues, please post the logs that @AdvancedSetup asked for. Without those, there's unfortunately not much else we can do to help. Link to post Share on other sites More sharing options...
nikhils Posted April 13, 2017 ID:1117172 Share Posted April 13, 2017 Hello @ivani6651 Please follow the steps from the following post below that @dcollins posted. If it still gives you an issue please post the logs. Thank you Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 14, 2017 Root Admin ID:1117281 Share Posted April 14, 2017 As this topic is now over 2 weeks old with no response I'm going to go ahead and close this topic. If you're still having issues and need further assistance, please let us know. Thank you Ron Link to post Share on other sites More sharing options...
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