khanmein Posted March 24, 2017 ID:1111322 Share Posted March 24, 2017 the update still not working even i followed the step u mentioned. please kindly fix the issue. the new version v3 is really nothing but trouble. this version caused some issues with certain usb wifi adapter that can triggered BAD_POOL_HEADER (BSOD) previously, version v2 no such issue. now i'm really disappointed with malwarebytes can't delivered premium standard but charged us premium fees. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 24, 2017 Root Admin ID:1111327 Share Posted March 24, 2017 Hello @khanmein and Please read the following and post back the requested logs and I'll take a look and see what's going on. Available Assistance for Possibly Infected Computers Also, please post back this log too. Create and obtain an mb-check log: Download mb-check from here and save to your desktop Run mb-check and within a few second the command window will open and then close This will produce one log file on your desktop: mb-checkResult.txt Attach this log file to your post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Thank you Ron Link to post Share on other sites More sharing options...
khanmein Posted March 24, 2017 Author ID:1111328 Share Posted March 24, 2017 i'm stuck-ed with Update package version: 1.0.1394 Malwarebytes version: 3.0.6.1469 Component package version: 1.0.75 Link to post Share on other sites More sharing options...
dcollins Posted March 24, 2017 ID:1111482 Share Posted March 24, 2017 @khanmein if you still aren't getting updates, it may be beneficial to uninstall and reinstall the latest version of MB3 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 24, 2017 Root Admin ID:1111535 Share Posted March 24, 2017 Please read the following topic and then run the Malwarebytes Clean Removal tool mb-clean https://forums.malwarebytes.com/topic/196955-malwarebytes-mb-clean-tool/ The download link for the tool is: https://downloads.malwarebytes.com/file/mb_clean Restart the computer when done and reinstall Malwarebytes 3 with the latest build again. Here is the link for the latest installer https://downloads.malwarebytes.com/file/mb3/ Thank you Ron Link to post Share on other sites More sharing options...
khanmein Posted May 19, 2017 Author ID:1126508 Share Posted May 19, 2017 (edited) Yeah, I noticed & you need to reboot your PC. Malwarebytes version 3 is failure. After reboot also the same situation. Edited May 19, 2017 by khanmein Link to post Share on other sites More sharing options...
khanmein Posted May 19, 2017 Author ID:1127149 Share Posted May 19, 2017 Just now, TurtleTom said: Will you people stop saying "Me too" and wait till staff fixes the first one and we'll all know what to do. We paid so much & the application is crap. Link to post Share on other sites More sharing options...
khanmein Posted May 19, 2017 Author ID:1128065 Share Posted May 19, 2017 They should reduce the price. The stable version is just another beta & treated us like the tester. Link to post Share on other sites More sharing options...
khanmein Posted May 20, 2017 Author ID:1128339 Share Posted May 20, 2017 29 minutes ago, dcollins said: Can you try accessing https://keystone.mwbsys.com in your web browser? Let me know if you get any errors when trying to open the site I can't access. Link to post Share on other sites More sharing options...
khanmein Posted June 1, 2017 Author ID:1132072 Share Posted June 1, 2017 Let's hope so. Link to post Share on other sites More sharing options...
khanmein Posted June 2, 2017 Author ID:1132221 Share Posted June 2, 2017 This long issue still hasn't fixed yet. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 2, 2017 Root Admin ID:1132231 Share Posted June 2, 2017 Hello @khanmein Since you appear to have missed my post to you asking you to run a clean removal and reinstall I've merged all your posts into your own single topic and I'm now reposting again to ask you to run the clean removal and reinstall please. If that does not work for you then we'll investigate why the computer is unable to contact our keystone site. Please read the following topic and then run the Malwarebytes Clean Removal tool mb-clean https://forums.malwarebytes.com/topic/196955-malwarebytes-mb-clean-tool/ The download link for the tool is: https://downloads.malwarebytes.com/file/mb_clean Restart the computer when done and reinstall Malwarebytes 3 with the latest build again. Here is the link for the latest installer https://downloads.malwarebytes.com/file/mb3/ Thank you Ron Link to post Share on other sites More sharing options...
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