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Hello DavidEvans and welcome to Malwarebytes,

My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please:

Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...

Change the download folder setting in the Default Browser only. so all of the tools we may use are saved to the Desktop:

user posted imageGoogle Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser. user posted image
Choose Settings. at the bottom of the screen click the
"Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.

user posted imageMozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. user posted image Choose Options. In the downloads section, click the Browse button, click on the Desktop folder and the click the "Select Folder" button. Click OK to get out of the Options menu.

user posted imageInternet Explorer - Click the Tools menu in the upper right-corner of the browser. user posted image Select View downloads. Select the Options link in the lower left of the window. Click Browse and select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.
NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.

user posted imageChange default download folder location in Edge -Boot to a user account with admin status, select start > file explorer > right click on "Downloads" folder and select "Properties"

In the new window select "Location" tab > clear the text field box and type in or copy/paste %userprofile%\Desktop > select "Apply" then "OK"

Be aware you are not changing the Browser download folder location, you are changing the user’s download directory location.....

Next,

Follow the instructions in the following link to show hidden files:

http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

Next,

1.Download Malwarebytes Anti-Rootkit from this link:

http://www.malwarebytes.org/products/mbar/

2. Unzip the File to a convenient location. (Recommend the Desktop)
3. Open the folder where the contents were unzipped to run mbar.exe

user posted image

4. Double-click on the mbar.exe file, you may receive a User Account Control prompt asking if you are sure you wish to allow the program to run. Please allow the program to run and MBAR will now start to install any necessary drivers that are required for the program to operate correctly. If a rootkit is interfering with the installation of the drivers you will see a message that states that the DDA driver was not installed and that you should reboot your computer to install it. You will see this image:

user posted image

5. If you receive this message, please click on the Yes button and Malwarebytes Anti-Rootkit will now restart your computer. Once the computer is rebooted and you login, MBAR will automatically start and you will now be at the start screen. (If no Rootkit warning you will go from step 4 to 6.)

6. The following image opens, select Next.

user posted image

7. The following image opens, select Update

user posted image

8. When the update completes select Next.

user posted image

9. In the following window ensure "Targets" are ticked. Then select "Scan"

user posted image

10. If an infection is found select the "Cleanup Button" to remove threats, Reboot if prompted. Wait while the system shuts down and the cleanup process is performed.

user posted image

11. Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click "Cleanup Button" once more and repeat the process.
12. If no threats were found you will see the following image, Select Exit:

user posted image

13. Verify that your system is now running normally, making sure that the following items are functional:
 
  • Internet access
  • Windows Update
  • Windows Firewall


14. If there are additional problems with your system, such as any of those listed above or other system issues, then run the 'fixdamage' tool included within Malwarebytes Anti-Rootkit folder.

15. Select "Y" from your Keyboard, tap Enter.

16. The fix will be applied, select any key to Exit.

17. Let me know how your system now responds. Copy and paste the two following logs from the mbar folder:

System - log
Mbar - log Date and time of scan will also be shown

Next,

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"

Thanks,

Kevin...

 

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Ok, keep in Safe mode NW, continue with the following:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Thanks,

Kevin...

 

fixlist.txt

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This infection is still causing problems with its protective rootkit, upto now we have always managed to kill it of with MBAR or with FRST fix via Safemode. Maybe the infection has either mutated or more than likely changed its protection.....

If you have a USB stick try FRST this way for a scan via Recovery Environment, we can create new fix when you`ve posted its log....

Please download Farbar Recovery Scan Tool from here:

http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

save it to a USB flash drive. Ensure to get the correct version for your system, 32 bit or 64 bit

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If you are using Vista or Windows 7 enter System Recovery Options.

Plug the flashdrive into the infected PC.

Enter System Recovery Options I give two methods, use whichever is convenient for you.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select Your Country as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.


To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select Your Country as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.


On the System Recovery Options menu you may get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

 
  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst64 or e:\frst depending on your version. Press Enter Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

Post the new log...

Thank you,

Kevin..

 

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Thanks for that log, lets see if we make progress via RE, continue with the following:

Save the attached file fixlist.txt to your flash drive, same place as FRST.

Now please enter System Recovery Options as you did to get the log.

Run FRST and press the Fix button just once and wait.

The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

Next,

Boot back to Normal mode and see if Malwarebytes will install and run...

Download Malwarebytes version 3 from the following link:

https://www.malwarebytes.com/mwb-download/thankyou/

Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions....

When the install completes and is updated do the following:

Open Malwarebytes, select > "settings" > "protection tab"

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Go back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes deal with any found entries... Then select "Export Summary" then "Text File (*.txt)" name that log and save , you can copy or attach that to your reply...
Download Malwarebytes version 3 from the following link:

https://www.malwarebytes.com/mwb-download/thankyou/

Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions....

When the install completes and is updated do the following:

Open Malwarebytes, select > "settings" > "protection tab"

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Go back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes deal with any found entries... Then select "Export Summary" then "Text File (*.txt)" name that log and save , you can copy or attach that to your reply...
 
Thank you,
 
Kevin...

 

fixlist.txt

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Do you have the log from FRST fix, fixlog.txt... Can I see that please... Also run FRST again as follows.

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"


Thanks,

Kevin...

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Thanks for those logs, system looking good... We still need a couple of scan to ensure no remnants of the infection are still onboard...

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Download AdwCleaner by Xplode onto your Desktop.
 
  • Double click on Adwcleaner.exe to run the tool.
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...


Next,

Download Sophos Free Virus Removal Tool and save it to your desktop.

If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete.....

Please Do Not use your PC whilst the scan is in progress.... This scan is very thorough so may take several hours...
 
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found please confirm that result....



The Virus Removal Tool scans the following areas of your computer:
  • Memory, including system memory on 32-bit (x86) versions of Windows
  • The Windows registry
  • All local hard drives, fixed and removable
  • Mapped network drives are not scanned.



Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan.

Let me see those logs, also tell me if there are any remaining issues or concerns....

Thank you,

Kevin

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Thanks for the update, if no remaining issues or concerns I guess we can clean up..

Uninstall Sophos AV http://www.askvg.com/how-to-completely-uninstall-remove-a-software-program-in-windows-without-using-3rd-party-software/

Next,

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

 
  • Remove disinfection tools <----- this will remove tools we have used.
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection


Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image

 

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