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Using license on 2 versions of Malwarebytes on same machine


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Hello.  I am using Windows XP with Malwarebytes 1.75.   I have created a partition on my hard drive for Windows 7 so that I can dual boot as I prepare to transition to Windows 7.    When installing the latest version of Malwarebytes on the Windows 7 partition, it will not let me activate my license.  It shows the error "The usage level has exceeded the max volume allowed".   I do not yet want to uninstall Malwarebytes from the XP partition because I am still using XP.     How can I activate my license on Windows 7 while I am still using it on XP on the same computer?   Thanks.

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Hi: @legaldeejay

Not sure how they will want to handle this since its technically one computer.  That being said this issue can only be resolved via the helpdesk.
 
The most efficient way to resolve activation issues is to contact the Help Desk. default_smile.png

  • If you already have a ticket at the Help Desk, please try to be patient. The Help Desk is busy, and they are also assisting users with technical support and malware cleanup cases.
    • Please do not open multiple tickets there -- doing so will slow down the process and could delay their response to you.

  • If you do NOT already have a ticket at the Help Desk, you may open one HERE.
    • Please provide the Help Desk with as much of the following information as possible (but do NOT post this sensitive information here in this forum):
      • Name of purchaser
      • Email address of purchaser
      • Date of purchase
      • cleverbridge reference number (or details about the seller, if it was NOT the Malwarebytes online store)
      • MBAM license ID and Key information
      • Screen shots of any error messages or other dialogs

    • Either way, please be sure to check your spam and junk mail folders, to verify that the emails from the Support team did not land there by mistake.



In the interim, you may wish to perform a CLEAN REINSTALL of MBAM -- the setup wizard will offer a 14-day Trial with the full, premium features, while you sort out the licensing issues. (1 Trial per PC per MBAM program version)

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  • 2 weeks later...

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