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3.06 not checking for updates at start up


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Hello since I have updated from malware 2 to 3.06 it is not automatically updating the database version at start up. Because of this I have to manually update the database every time myself very annoying. The 2nd annoying thing is that I get the warning sign at the malware taskbar icon because the database is out of date. This cannot be turned off because I already have disabled receive message when database is not updated the last 24 hours.

Summarized never want to update myself nor want to receive warning icon because the database is not up to date (unless it outdated for a week or so)

 

the solution is not that I automatically update every 15 minutes. It need to be checked once at start up that is it.

 

Edited by fixthis
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Hello and Welcome

Let's try this first.... (please make sure to deactivate your MBAM first)

  1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (after uninstalling you can download the latest version to re-install from HERE)
  2. If that does not correct the issue, then please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs (the 4 logs are: mbam logs zipped, FRST.txt, Addition.txt and mb-checkResult.txt)
  3. NOTE: More info about Malwarebytes 3.0.6 CU3 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions


Please let us know how it goes.
 
Thank You,

Firefox

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  • 2 weeks later...
On 22-3-2017 at 2:32 PM, Firefox said:

So what you are saying is that malware bytes program should not give me a warning everyday that it needs an update for the malwarebytes database definition?

Is there a way to turn this off or is how your program works?

On 22-3-2017 at 2:32 PM, Firefox said:

I get the warning sign icon everytime in the tray bar / taskbar where the malwarebytes icon is located.

 

Even if I do to the automatic update every 30 minutes I get this. By the way already did clean uninstall before installing 3.0.6.

 

Please give me an answer I am not looking forward to do more work by continuing the steps you have provided.

On 22-3-2017 at 2:32 PM, Firefox said:

 

 

 

 

 

 

 

 

 

 

 

 

 

Hello and Welcome

Let's try this first.... (please make sure to deactivate your MBAM first)

  1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (after uninstalling you can download the latest version to re-install from HERE)
  2. If that does not correct the issue, then please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs (the 4 logs are: mbam logs zipped, FRST.txt, Addition.txt and mb-checkResult.txt)
  3. NOTE: More info about Malwarebytes 3.0.6 CU3 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions


Please let us know how it goes.
 
Thank You,

Firefox

 

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  • 3 weeks later...
On 5-4-2017 at 4:39 PM, Firefox said:

It is hard to tell exactly what may be happening without the logs... if your provide the logs I requested we can perhaps catch what may be causing your issues.

 

Ok summary:

 

If I have not used my computer for 24 hours I get the the warning sign (!) on the anti malware bytes icon located in the windows taskbar because it is not up to date. Even though I have selected in the settings that I do want to receive message if the malwarebytes program has not been updated for the last 24 hours. Please add in the next program update (currently using 3.0.6.) the option to not receive message if malwarebytes has not been updated for a week or month. Not only for 24 hours as it is now.  Please fix this for your paid customers.

I get bothered with the warning sign a lot when starting up my computer and on top of that when I do update to get rid off the warning sign I cannot use my computer for a minute because of the resources anti malwarebytes is using. And I have a fast computer quad core 8 GB memory. No other program is slowing me down only yours.

Clean uninstall I have already tried and I am not going through the hassle of the logs solution you have suggested. Even though we potentially could fix it with the logs I still wish to be an option for receiving a message if the malware bytes program has not been updated for a week or month and not 24 hours. Because I do not care if the program has not been updated for 24 hours but I do if it is a week or a month.

Do not let your paid customers fix your bugs. Thank you.

 

Not even talking about all other bugs I encountered when switching from version 2 to 3. Test it first before bringing it to market. One or two bugs okay but five is bad. If you read the forums a lot of people have problems with version 3. I am disappointed and frustrated. Please make me happy again with your next program update which will not bother me anymore with the warning sign.

 

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20 minutes ago, fixthis said:

Because I do not care if the program has not been updated for 24 hours but I do if it is a week or a month.

Just a note, MB receives  15 or more updates in that 24 hour period. You can turn off that notification and  MB will auto update during the next hour if you have update settings at the default hourly setting.

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  • 2 months later...
On 25-4-2017 at 5:45 PM, Porthos said:

Just a note, MB receives  15 or more updates in that 24 hour period. You can turn off that notification and  MB will auto update during the next hour if you have update settings at the default hourly setting.

Noticed some improvement with 3.1.2. in regard to this issue but it it is still not perfect. Now at start up I am still getting the warning sign in the MB tray icon (right bottom corner screen) because it wants me to update the database. This only applies after not using my computer for 24 hours. However it seems 3.1.2. is capable of auto updating itself after three or four minutes but until that time I still have to pay attention to the warning sign which is gone after that three or four minutes but showing until that time.

 

I suggest (A) that MB will auto update right from the start and while updating do not give me that stupid warning sign. With all respect, I have better things to do then see that warning sign tray icon disappear. Or (B) keep it this way but post bone the warning sign from showing with at least five minutes after start up so I do not have to see it. Or (C) let customers choose the time frame when the warning sign is showing for out of date database. It is now fixed at 24 hours if i could choose 96 hours (4 days) I would not be dealing with your bug/flaw in the first place. Understand that it is important to update frequently which I do every hour. But if I have not used my computer for 24 hours and I turn it on I do not need to get the warning sign at tray icon because I know the program will update itself after one hour and with 3.1.2. it seems to be 3 or 4 minutes. So do not stalk me in the meantime with the warning sign. If feels like I am using free software.

On a side note with 3.1.2. I am not only getting the warning sign tray icon but also a pop up message in bottom right corner telling me to update. I know you can turn this off at setting but I am still getting it regardless.

I have spent hours talking here and using clean uninstall with zero compensation for a paid customer like me.

 

None of my other paid protection programs is making me pay attention for out of date database because they can update themselves without any flaws. Please fix this as by any of the three ways I suggested above.

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The system tray icon is intended behavior. While you may feel it necessary to know that there's an issue, the notice is that your databases are out of date which means you aren't fully protected. We do already wait a little bit after bootup to show you if there are were update issues (we wait until we have a chance to check for updates before reporting that they're out of date). If you're seeing this message at startup, it could mean that we're trying to check for updates before your network connection has initiated by chance.

I understand you don't want to provide logs, but if you can, that would give us a better idea of what's going on at startup so we can see if update checks are failing at startup

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