prombamuser Posted March 20, 2017 ID:1110149 Share Posted March 20, 2017 I may have discovered a new problem. I still have the problem of some protections not starting occasionally and I don't get the triangle notification in the systray. I only find out when I open the program. I decided to to try the suggestion of turn on self protection early start. It won't turn on. The slider does not move. Tried to turn off self protection and it won't turn off either. I am running under limited user in Windows 10 Pro 64bit. I tried running MalwareByles as admin, but still did not work. I logged into my Admin account, but still would not let me turn off self protection or turn of self protection early start. I have never tried to change these settings before; so I don't know if this problem always existed for me or it is new. I am running v3.0.6.1479/1.0.75. Link to post Share on other sites More sharing options...
Telos Posted March 21, 2017 ID:1110201 Share Posted March 21, 2017 If you need help, please post the logs requested in the sticky... Link to post Share on other sites More sharing options...
1PW Posted March 21, 2017 ID:1110202 Share Posted March 21, 2017 (edited) Hello @prombamuser: The issues your system is experiencing are not typical. Before attempting any corrective actions, please consider capturing the system's current data for later analysis. Using Having problems using Malwarebytes? Please follow these steps: as a guideline, please assist the Malwarebytes' developers/staffers with the data needed to analyze your system's issue. Of particular interest will be the current data from the files requested in steps 6, 7 and 8. Please attach the logs.zip, FRST.txt, Addition.txt and mb-checkResult.txt files separately in your next reply to this topic. Please consider left-clicking the "Follow" button, near the upper-right corner of your topic, to receive timely email notifications about updates to your topic. Thank you. Edited March 21, 2017 by 1PW Link to post Share on other sites More sharing options...
prombamuser Posted March 21, 2017 Author ID:1110228 Share Posted March 21, 2017 Here are the logs... Addition.txt FRST.txt logs.zip MB-CheckResult.txt Link to post Share on other sites More sharing options...
dcollins Posted March 21, 2017 ID:1110340 Share Posted March 21, 2017 Interestingly enough, your self-protection is already turned off even though it's reporting as on. Have you tried removing Malwarebytes and reinstalling a clean version? Link to post Share on other sites More sharing options...
prombamuser Posted March 22, 2017 Author ID:1110513 Share Posted March 22, 2017 I did not know that Self Protection wasn't running. I relied on the reporting. I just did an uninstall and ran mb-clean. Rebooted and reinstall. It apparently fixed the problem. Uninstalling and reinstalling seems to be the universal fix for everything. Hope one the produce will be stable enough that we won't have keep doing this. Here are the new logs...Please take a look at them and see if there are problems I don't see. Btw, I had to stop MBAMService in Task Manager to zip the logs folder. logs.zip Addition.txt FRST.txt MB-CheckResult.txt Link to post Share on other sites More sharing options...
prombamuser Posted March 22, 2017 Author ID:1110560 Share Posted March 22, 2017 (edited) Update....I still had the installer so I did not download again, but I forgot that the installer had the old component 1.0.50. I discovered this when I did the website blocking test and got no popup; just server not found error message. Fortunately. I was able to use the "Install Application updates" button to get current. I now get the popup message, but an old problem has reoccurred; I have to use ip address to add to exclusion list. It won't work with the site name, I was able to use the site name in 1.0.75 before the reinstall. Everything else seems fine...so far... Edited March 22, 2017 by prombamuser Link to post Share on other sites More sharing options...
dcollins Posted March 22, 2017 ID:1110707 Share Posted March 22, 2017 @prombamuser there is a known issue with Web Protection and DNS servers (which is why the website name isn't working). We are working on a fix for that but there is no ETA at this time. Link to post Share on other sites More sharing options...
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