10 posts in this topic

I have followed your instructions 5 times to get my real time protection to turn on and to NO AVAIL! I am really re-thinking the high opinion I had of Malwarebytes. I did the new update you suggested on prior posts and it did not fix problem.

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@ned Welcome

I am sorry you are having issues. Could you follow the steps in the following post and the info provided will help us help you.

 

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I ran the FRST and I will attempt to attatch the files. I am not so proficient in the how to's of fixing things. The Real Time Protection still won't come on in my premium account. It is useless unless this is working. 

FRST.txt

Addition.txt

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Do you know if you have Service Pack 1 for Vista installed.

Also the anti ransomware part of MB3 is not compatible with Vista.

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@ned can you please provide the rest of the logs from the thread linked above. There should be a logs folder in a zip file, as well as mb-checkResult.txt

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ID: 6   Posted (edited)

I try to install service pack 1 because computer kept asking me to and it looked like it installed but I could only see it in the update file and not in the installed file. It is in the update file 5 times. When I try to update manually for service pack 2 it says I must first have service pack 1 installed and sends me to update it.  My windows update says it is up to date. I installed Avast and had it do a complete computer check-up and it seems to be better now but my MalWarebytes went back to my previous version and not 3. (2.2.1.1043) I seem to have 3 in my program files as you can see below but it no longer functions I guess. For some reason during my use of the computer from time to time a box comes up re: Malwarebytes and says (Unable to Start.....unable to connect the service). I am needless to say totally confused.

mb-check log version:    3.0.5.1004
User Account type:    Administrator
Date Log Created:    03/21/17
Time Log Created:    22:05:05

Product Name:        Windows Vista (TM) Home Premium
Current Build:        6000
DomainComputer:        No

Malwarebytes Version information
==================================
   "controllers_version" : "1.0.75",
   "db_version" : "2017.03.22.02",
   "dbcls_pkg_version" : "1.0.1563",
   "installer_version" : "3.0.6",

   "installationToken" : "bRbbyJsywgfeSPr_dE1a1489723914",
   "licenseState" : "licensed",
   "machineId" : "89c1fd25625f741f34c5493539a929f72652d4ca",


User Information for Local System:
===========================================
User Account: Administrator
    Account Level: Admin
User Account: Guest
    Account Level: Guest
User Account: Sue
    Account Level: Admin
Total # of user entries: 3

UAC Settings:
===================
SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\EnableLUA
    DWORD    1    Status: ON
SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\ConsentPromptBehaviorAdmin
    DWORD    2    Status: ON

AntiVirus Information:
===================
NO AntiVirus Installed

FireWall Information:
===================
NO 3rd Party Firewall Installed

AntiSpyware Information:
===================
NO AntiSpyware Software Installed

Machine Information
===============================================
System has been up for:     2.145 Hours

Scheduler Information
===========================
         "scheduleParams" : {
            "frequency" : "days",            "lastTriggeredTime" : {               "day" : 20,               "hour" : 2,               "minute" : 12,               "month" : 3,               "second" : 37,               "year" : 2017            "originalScheduleTime" : {               "day" : 20,               "hour" : 2,               "minute" : 12,               "month" : 3,               "second" : 34,               "year" : 2017            "recoveryPeriod" : 0,            "recurrence" : 1         "scheduledScanParams" : {            "autoClean" : false,            "autoRestart" : false,            "checkForUpdates" : true,            "filesToScan" : [            "pumHandling" : "detect",            "pupHandling" : "detect",            "scanArchives" : true,            "scanExtra" : true,            "scanFileSystem" : true,            "scanMemory" : true,            "scanRegistry" : true,            "scanRootkit" : false,            "scanStartup" : true,            "type" : "normal"   "swissArmyEarlyBootStartSet" : false,   "totalScannedItems" : "252080",   "totalThreatsDetected" : "0"

AUTO QUARANTINE:    ON

Scan Config (additional Handling is scheduled parameters)
===========================================
      "pumHandling" : "detect",
      "pupHandling" : "detect",
      "scanArchives" : true,
      "scanRootkit" : false,
         "id" : "09da4bbd-0cd8-11e7-b773-0023ae574d99",
            "pumHandling" : "detect",
            "pupHandling" : "detect",
            "scanArchives" : true,
            "scanRootkit" : false,
            "type" : "normal"

RTP Config 
==============================
   "protectionState" : "enabled",
   "pumHandling" : "detect",
   "pupHandling" : "detect",

Mwac Controller Config 
==============================
   "protectionState" : "error",

Arw Controller Config 
==============================
C:\ProgramData\Malwarebytes\MBAMService\config\ArwControllerConfig.json Not Available

Malwarebytes Anti-Malware Service and Driver Status:
=======================================================

--------------Driver File Info:--------------
C:\Windows\system32\drivers\mbam.sys        File Size: 39360     BYTES    FileVersion:     3.0.0.83    MD5: [d9351f554ed0784764db0564186906ae]
C:\Windows\system32\drivers\mbamswissarmy.sys    File Size: 219584    BYTES    FileVersion:     4.2.0.108    MD5: [0f850045204b6691184133ca86987fff]
C:\Windows\system32\drivers\mbae.sys        File Size: 59968     BYTES    MD5: [3516d7688804f300757098898f03a6e1]

--------------MBAMService:--------------
Type:                   16
State:                  4 (The service is running.)
WIN32_EXIT_CODE:        0
SERVICE_EXIT_CODE:      0
CHECKPOINT:             0
WAIT_HINT:              0


--------------MBAMChameleon:--------------
Type:                   N/A
State:                  0 <--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MBAMChameleon
WIN32_EXIT_CODE:        N/A
SERVICE_EXIT_CODE:      N/A
CHECKPOINT:             N/A
WAIT_HINT:              N/A


--------------MBAMWebProtection:--------------
Type:                   N/A
State:                  0 <--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MbamWebProtection
WIN32_EXIT_CODE:        N/A
SERVICE_EXIT_CODE:      N/A
CHECKPOINT:             N/A
WAIT_HINT:              N/A


--------------MBAMSwissArmy:--------------
Type:                   2
State:                  4 (The service is running.) (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE:        0
SERVICE_EXIT_CODE:      0
CHECKPOINT:             0
WAIT_HINT:              0


--------------MBAMFarflt:--------------
Type:                   N/A
State:                  0 <--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MbamFarflt
WIN32_EXIT_CODE:        N/A
SERVICE_EXIT_CODE:      N/A
CHECKPOINT:             N/A
WAIT_HINT:              N/A


--------------MBAMProtection:--------------
Type:                   2
State:                  4 (The service is running.) (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE:        0
SERVICE_EXIT_CODE:      0
CHECKPOINT:             0
WAIT_HINT:              0


--------------ES Protection Driver:--------------
Type:                   1
State:                  4 (The service is running.) (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE:        0
SERVICE_EXIT_CODE:      0
CHECKPOINT:             0
WAIT_HINT:              0


Required Dependencies:
======================

------------------BFE:------------------
Type:                   32
State:                  4 (The service is running.) (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE:        0
SERVICE_EXIT_CODE:      0
CHECKPOINT:             0
WAIT_HINT:              0


Startup Folders for Error_Expanding_Variables Check:
====================================================

All Users Startup Folder Exists.
Current User's Startup Folder Exists.


Compatibility Flag Settings:
=================================

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers
    C:\Windows\System32\igfxcpl.cpl    REG_SZ        RUNASADMIN
    SIGN=494850 setup.exe             REG_SZ        WINXPSP2
    SIGN=10E86C STARTUP.EXE           REG_SZ        WINXPSP2

MBAM Startup Entries: 
=====================
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Malwarebytes TrayApp              REG_SZ        C:\PROGRAM FILES\MALWAREBYTES\ANTI-MALWARE\mbamtray.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce

C:\Program Files\Malwarebytes\Anti-Malware\
MISSING FILE!: arwlib.dll
MISSING FILE!: mbae64.dll
ERROR MISMATCH FILES
7z.dll                                      File Size: 1072128   BYTES    FileVersion:  16.2.0.0    MD5: [20005925d98d1a31e2940337aec9afc0]
Actions.dll                                 File Size: 2904528   BYTES    FileVersion:  3.1.0.166    MD5: [389acf81010aa9a323d50bea943f66d5]
ActionsShim.dll                             File Size: 1467856   BYTES    FileVersion:  3.1.0.158    MD5: [6e347459b9eb3d488b647c0b6d0daef4]
AEControllerImpl.dll                        File Size: 2191312   BYTES    FileVersion:  3.0.0.165    MD5: [d28a6c223e936a13c843f9421073261c]
AeShim.dll                                  File Size: 1462736   BYTES    FileVersion:  3.0.0.90    MD5: [54b21c1fe361146ae6ad1846804e1220]
ArwControllerImpl.dll                       File Size: 2415056   BYTES    FileVersion:  3.1.0.172    MD5: [61ffa937789d86b51206cc9c2103596c]
ArwSdkShim.dll                              File Size: 1450448   BYTES    FileVersion:  3.0.0.292    MD5: [2e7812e04f35e63a764a63d4aaaace02]
assistant.exe                               File Size: 394192    BYTES    FileVersion:  3.0.0.912    MD5: [2ad7f97e66f40b78045cd7b2ff2bce37]
changes.txt                                 File Size: 4092      BYTES    FileVersion:  N/A                MD5: [e8ac9339dd5f60e90fbfdc3ad70e6167]
CleanControllerImpl.dll                     File Size: 3555280   BYTES    FileVersion:  3.1.0.264    MD5: [2c6f02e658d6c1b46635819c8cc4355a]
CloudControllerImpl.dll                     File Size: 2615248   BYTES    FileVersion:  3.1.0.101    MD5: [c1aa8b299d1c53bd6e34cf0c67ed4f1f]
libeay32.dll                                File Size: 1271808   BYTES    FileVersion:  1.0.1.9    MD5: [93bff5aa0d315bcc724093fce2dba3bf]
LicenseControllerImpl.dll                   File Size: 2590672   BYTES    FileVersion:  3.1.0.170    MD5: [d20ee628ace91a8e3d700acb48a0baa6]
mbae-api-na.dll                             File Size: 1743824   BYTES    FileVersion:  1.9.2.201    MD5: [fa32b96406a608f98263c8fb583cb6d8]
mbae.dll                                    File Size: 397264    BYTES    FileVersion:  1.9.2.201    MD5: [7c18fbdb83088799e9bd2dd034e41021]
mbam.exe                                    File Size: 8167888   BYTES    FileVersion:  3.0.0.912    MD5: [ff245e837ea09b44f84a901b946f346b]
MBAMCore.dll                                File Size: 3430352   BYTES    FileVersion:  3.0.0.546    MD5: [3d83c76223355d841aaa888444cf320a]
MbamPt.exe                                  File Size: 4608      BYTES    FileVersion:  3.0.0.146    MD5: [facbeb690b1cc00e7e257542e20351a5]
MBAMService.exe                             File Size: 3303888   BYTES    FileVersion:  3.1.0.415    MD5: [aded0e73f165b8353690f8055a51154d]
MBAMShim.dll                                File Size: 1491408   BYTES    FileVersion:  3.0.0.524    MD5: [76604a9d3174bb00298be4605b5c09c1]
mbamtray.exe                                File Size: 2780112   BYTES    FileVersion:  3.0.0.912    MD5: [a6a21a7d544675e98c040da18904cf50]
MBAMWsc.exe                                 File Size: 1600976   BYTES    FileVersion:  3.0.0.138    MD5: [ad7abf46cbdec0568860f894db6b6766]
mbshlext.dll                                File Size: 1596856   BYTES    FileVersion:  3.0.0.16    MD5: [039fc9e505c4aedec15977a269d13304]
msvcp120.dll                                File Size: 455328    BYTES    FileVersion:  12.0.21005.1    MD5: [fd5cabbe52272bd76007b68186ebaf00]
msvcr120.dll                                File Size: 970912    BYTES    FileVersion:  12.0.21005.1    MD5: [034ccadc1c073e4216e9466b720f9849]
MWACControllerImpl.dll                      File Size: 2317264   BYTES    FileVersion:  3.0.0.142    MD5: [481a8a6a5d5542907d7f9f13aa1eb467]
MwacLib.dll                                 File Size: 1725392   BYTES    FileVersion:  3.0.0.216    MD5: [7d30c2ea215e2e8cbb20e3a0f8969ada]
MwacSdkShim.dll                             File Size: 1462736   BYTES    FileVersion:  3.0.0.150    MD5: [f6956c0c5162f3c43a39f6e4efadb812]
PoliciesControllerImpl.dll                  File Size: 1732896   BYTES    FileVersion:  N/A                MD5: [57f7ad80d9e113080facb20982e04d96]
Qt5Core.dll                                 File Size: 4679168   BYTES    FileVersion:  5.6.2.0    MD5: [01a29f0c9516118dbfb8805c71c3057e]
Qt5Gui.dll                                  File Size: 5017600   BYTES    FileVersion:  5.6.2.0    MD5: [376a23bb3499f37586b91f8a4206a1da]
Qt5Network.dll                              File Size: 669184    BYTES    FileVersion:  5.6.2.0    MD5: [41f9337269e5b684b2fc288edb1e1b31]
Qt5Qml.dll                                  File Size: 2497536   BYTES    FileVersion:  5.6.2.0    MD5: [5a8f3033f2f6eb3671ffb0ca489fa12f]
Qt5Quick.dll                                File Size: 2572800   BYTES    FileVersion:  5.6.2.0    MD5: [183de395338e4823fad467e07978f522]
Qt5Svg.dll                                  File Size: 251904    BYTES    FileVersion:  5.6.2.0    MD5: [58f567dbd26b920f22a13a691d74b1b4]
Qt5Widgets.dll                              File Size: 4480512   BYTES    FileVersion:  5.6.2.0    MD5: [0c77de06aede4d669de3943b35b0cfc7]
Qt5WinExtras.dll                            File Size: 229888    BYTES    FileVersion:  5.6.2.0    MD5: [827e8f9a73ad4d88d632a854d277e10d]
rtp.dll                                     File Size: 1567184   BYTES    FileVersion:  3.0.0.149    MD5: [16add8a033e9898e9efbf3b30f683ef6]
RTPControllerImpl.dll                       File Size: 2125264   BYTES    FileVersion:  3.0.0.287    MD5: [a867123f3dc0ef50bf666879ac53d664]
RtpShim.dll                                 File Size: 1457616   BYTES    FileVersion:  3.0.0.149    MD5: [76f0bd2e0b002af4748411e6dce32f88]
ScanControllerImpl.dll                      File Size: 2887120   BYTES    FileVersion:  3.0.0.652    MD5: [7635c470d22682a9a12d19512ccabff3]
SelfProtectionSdk.dll                       File Size: 1791440   BYTES    FileVersion:  3.0.0.0    MD5: [dda5d6b51857fd2e0a79242a22313687]
SelfProtectionShim.dll                      File Size: 1483728   BYTES    FileVersion:  3.0.0.0    MD5: [772c8e6616ce39563b56b721c4ef510c]
ServiceConfig.json                          File Size: 589       BYTES    FileVersion:  N/A                MD5: [4e45ede4f8b75cc13007d7af56088a25]
SPControllerImpl.dll                        File Size: 1868752   BYTES    FileVersion:  3.0.0.132    MD5: [c5507da44b447ae59b9b5f915b0d4aab]
ssleay32.dll                                File Size: 272896    BYTES    FileVersion:  1.0.1.9    MD5: [81eba9389128c11e05e28ca0f5b9e35c]
suhlpr.dll                                  File Size: 2201552   BYTES    FileVersion:  3.0.0.137    MD5: [d143434f324498d6a4d052cc4bbdbca9]
Swissarmy.dll                               File Size: 1760208   BYTES    FileVersion:  4.2.0.135    MD5: [ffeea42b5a57826882980a25339d29d8]
SwissarmyShim.dll                           File Size: 1491408   BYTES    FileVersion:  4.2.0.135    MD5: [17e91b5301455d0a4984ffe1ab00e281]
TelemetryControllerImpl.dll                 File Size: 2652624   BYTES    FileVersion:  3.1.0.142    MD5: [4022af68df8a748477592c7ad0f06844]
unins000.dat                                File Size: 73906     BYTES    FileVersion:  N/A                MD5: [8cfab83865d877b9b3ea9b00ea29b70a]
unins000.exe                                File Size: 1192400   BYTES    FileVersion:  51.1052.0.0    MD5: [73df548cef46aa11b768144f29d062fc]
unins000.msg                                File Size: 22709     BYTES    FileVersion:  N/A                MD5: [79173da528082489a43f39cf200a7647]
UpdateControllerImpl.dll                    File Size: 2559440   BYTES    FileVersion:  3.1.0.235    MD5: [703b5243fdc5c11b65500067a7f3e060]
zlib.dll                                    File Size: 70656     BYTES    FileVersion:  1.2.8.0    MD5: [2302983375766c3c8fedd2772836e87f]

C:\Program Files\Malwarebytes\Anti-Malware\iconengines
ALL FILES PRESENT
qsvgicon.dll                                File Size: 30208     BYTES    FileVersion:  5.6.2.0    MD5: [ebbad3264c7683809c4ca7c3df275a52]

C:\Program Files\Malwarebytes\Anti-Malware\imageformats
ALL FILES PRESENT
qdds.dll                                    File Size: 38912     BYTES    FileVersion:  5.6.2.0    MD5: [5f08d1a781f5d8869cd89dfa8ac99398]
qgif.dll                                    File Size: 24576     BYTES    FileVersion:  5.6.2.0    MD5: [9cacd8c8aca6828a6f516865edef143b]
qicns.dll                                   File Size: 30720     BYTES    FileVersion:  5.6.2.0    MD5: [b8a2896ad2de546a10793442bf4c8ffa]
qico.dll                                    File Size: 25600     BYTES    FileVersion:  5.6.2.0    MD5: [88b3a248885e1a06646905a3cf61cac3]
qjpeg.dll                                   File Size: 243200    BYTES    FileVersion:  5.6.2.0    MD5: [16c52c3c701868a21c75afa1c13cae6b]
qsvg.dll                                    File Size: 19456     BYTES    FileVersion:  5.6.2.0    MD5: [c06f75e8032b22cb6f2f01119837e26c]
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Quarantine Information:
============================
-----END OF FILE-----

 

Edited by dcollins
Cleaned up log

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2 hours ago, dcollins said:

Yeah, I think step one is to get you on the latest Vista service pack. 

You can download Service Pack 1 from here: https://www.microsoft.com/en-us/download/details.aspx?id=30

You can download Service Pack 2 from here: https://support.microsoft.com/en-us/help/13858/windows-vista-service-pack-2-install

You of course can not install SP2 without SP! done first.

 

3 hours ago, ned said:

I try to install service pack 1 because computer kept asking me to and it looked like it installed but I could only see it in the update file and not in the installed file. It is in the update file 5 times.

It most likely failed 5 times There can be many underlying reasons it fails and until SP1 is successfully installed Malwarebytes will NOT work the way it is supposed to. 

 

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I so appreciate the input re install service pack 1. However as I tried to explain...I went to Microsoft and downloaded it many times and it says on downloads page that it is completed it still doesn't show up on the installed list and is not recognize ed when I try to install 2 again. Meanwhile my old malware bytes is back and operative.

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I went to other info on the microsoft site re: service pack one and it said to uninstall all instances and then wait for at least an hour to install again  .I will try that

 

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