Malware Protection: Off

[Doomcaster]

Hi, all. I'm new to the forums (having created my account a week or so ago after experiencing my first issue with MWB). MWB notified me that I wasn't protected and showed the Malware Protection to be off. Turning it on caused it to display "Starting..." but would never turn on. I found someone else on a different forum who had the same issue and was using a program called  'OneDrive' (as I was also) and said he had paused syncing as he didn't need the program running (which I had also done). By re-enabling the sync on OneDrive the issue with MWB went away. I did this also, and it also corrected my problem.

Now it's been about 5 or 6 days since then and today I see the same notification telling me I'm not protected, and, yep, Malware Protection is set to Off again... OneDrive has stayed synced this whole time and toggling the sync off and on does nothing to correct the issue. I've tried reboots and shut downs but still the issue persists.

Reaching out here to get some expert advice on my particular situation. I see many threads that are similar but they all state the issue is with Web, Exploit, or Ransomware protections and not the issue I'm having which is Malware Protection... so sorry if this has already been resolved in another thread.

Just let me know what info you guys need from me and I will provide ASAP. 

 

Thanks!!

 

Edit: Added a screen of my current MWB version - also figured I should mention that I'm running Windows 8.1 OS.

Edited March 20, 2017 by Doomcaster
adding MWB version info

[Porthos]

@Doomcaster Welcome

Follow the steps in the following topic and post back the logs here in your topic.

 

[Doomcaster]

Okay, thank your for the response! Here is everything requested:

 

1. Brief description of the issue;

MWB notifies me that I am not protected and the Malware Protection setting is set to "Off". Clicking to turn it on shows it is "Starting..." but it never actually turns on.

2. Any screenshot(s) of error messages(s) or other incorrect behavior;

Screenshots provided.

3. If the system crashed (aka blue screen of death or BSOD), please include the error message;

No system crash or error messages.

4. Details on how you encountered the bug and any steps that can be taken to reproduce it;

MWB notified me that I wasn't protected and showed the Malware Protection to be off. Turning it on caused it to display "Starting..." but would never turn on. I found someone else on a different forum who had the same issue and was using a program called  'OneDrive' (as I was also) and said he had paused syncing as he didn't need the program running (which I had also done). By re-enabling the sync on OneDrive the issue with MWB went away. I did this also, and it also corrected my problem.

Now it's been about 5 or 6 days since then and today I see the same notification telling me I'm not protected, and, yep, Malware Protection is set to Off again... OneDrive has stayed synced this whole time and toggling the sync off and on does nothing to correct the issue. I've tried reboots and shut downs but still the issue persists.

5. Do you get the same result more than once if you follow the same steps? Y/N;

Yes.

6. Obtain and post a copy of the Malwarebytes logs;

Done.

7. Create and obtain Farbar Recovery Scan Tool (FRST) logs;

Done.

8. Create and obtain an mb-check log;

Done.

logs.rar

Addition_20-03-2017 18.09.08.txt

FRST_20-03-2017 18.09.08.txt

MB-CheckResult.txt

Edited March 20, 2017 by Doomcaster
Paragraph Structure / OCD

[Porthos]

@Doomcaster Lets try these things first.

Add these to Your AV exclusions.

C:\Windows\System32\drivers\mbae64.sys
C:\Windows\System32\drivers\mbam.sys
C:\Windows\System32\drivers\MBAMChameleon.sys
C:\Windows\System32\drivers\MBAMSwissArmy.sys
C:\Windows\System32\drivers\mwac.sys
C:\Windows\system32\Drivers\farflt.sys

C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe

 

Reboot, If no help then move on to this.

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (after uninstalling you can download the latest version to re-install from HERE)
2. Malwarebytes 3.0.6 CU3 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions

Please let us know how it goes.

 

[Doomcaster]

@Porthos

By AV you mean my anti-virus, which for me is Avast, right? Or do you mean Malwarebytes?

[Porthos]

22 minutes ago, Doomcaster said:

@Porthos

By AV you mean my anti-virus, which for me is Avast, right? Or do you mean Malwarebytes?

Yes

[Doomcaster]

@Porthos

Okay, I added the exclusions and rebooted but the Malware Protection still would not turn on. I then deactivated my license and ran the mb cleanup tool and re-installed the latest version of MWB. Re-activated my license and got everything going... Now the Malware Protection is on! However now the Web Protection is having the exact same symptoms that I was having with the Malware Protection earlier.

I appreciate your helping me with this, Porthos! Now how do I resolve the Web Protection issue?

 

[Porthos]

Turn off self protection and reboot.

[Doomcaster]

Alright! Everything is on and protected now. Do I just leave the self protection set to off?

[Porthos]

25 minutes ago, Doomcaster said:

Alright! Everything is on and protected now. Do I just leave the self protection set to off?

I advise yes till the next version is released..

[Doomcaster]

Alright. Thank you so much!