DonutDude

Another "The Requested Resource is in use" infection

16 posts in this topic

Hi all!

So it looks like I got infected by a pretty nasty little piece of malware. It won't let me open up MalwareBytes or CCleaner. When I attempt to, it gives me the error message, "The Requested Resource is in use." It does however allow me to run MalwareBytes Anti-Root Kit or 'mbar'. When I do so, it first eliminated 7 infections. But since then, every time I scan, there are two links which simply will not be deleted. They are: 

C://Program Files (x86)/regtool --> [Rogue.RegTool]

And

C:/Program Files (x86)/regtool/regtool.exe(Rogue.Reg Tool)

I went ahead and followed the guidelines listed on this page here. And included both the FRST and Addition logs. Additionally, I noticed in my task manager that there are two tasks running, both called "client". I can not close either, nor will it allow me to find their processes.

 

Thank you so much in advance for any help you can offer!

Addition.txt

FRST.txt

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Hello DonutDude and welcome to Malwarebytes,

My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please:

Anyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good...

Continue with the following:

1.Download Malwarebytes Anti-Rootkit from this link:

http://www.malwarebytes.org/products/mbar/

2. Unzip the File to a convenient location. (Recommend the Desktop)
3. Open the folder where the contents were unzipped to run mbar.exe

user posted image

4. Double-click on the mbar.exe file, you may receive a User Account Control prompt asking if you are sure you wish to allow the program to run. Please allow the program to run and MBAR will now start to install any necessary drivers that are required for the program to operate correctly. If a rootkit is interfering with the installation of the drivers you will see a message that states that the DDA driver was not installed and that you should reboot your computer to install it. You will see this image:

user posted image

5. If you receive this message, please click on the Yes button and Malwarebytes Anti-Rootkit will now restart your computer. Once the computer is rebooted and you login, MBAR will automatically start and you will now be at the start screen. (If no Rootkit warning you will go from step 4 to 6.)

6. The following image opens, select Next.

user posted image

7. The following image opens, select Update

user posted image

8. When the update completes select Next.

user posted image

9. In the following window ensure "Targets" are ticked. Then select "Scan"

user posted image

10. If an infection is found select the "Cleanup Button" to remove threats, Reboot if prompted. Wait while the system shuts down and the cleanup process is performed.

user posted image

11. Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click "Cleanup Button" once more and repeat the process.
12. If no threats were found you will see the following image, Select Exit:

user posted image

13. Verify that your system is now running normally, making sure that the following items are functional:
 
  • Internet access
  • Windows Update
  • Windows Firewall


14. If there are additional problems with your system, such as any of those listed above or other system issues, then run the 'fixdamage' tool included within Malwarebytes Anti-Rootkit folder.

15. Select "Y" from your Keyboard, tap Enter.

16. The fix will be applied, select any key to Exit.

17. Let me know how your system now responds. Copy and paste the two following logs from the mbar folder:

System - log
Mbar - log Date and time of scan will also be shown

Next,

Open Malwarebytes, select > "settings" > "protection tab"

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Go back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes deal with any found entries... Then select "Export Summary" then "Text File (*.txt)" name that log and save , you can copy or attach that to your reply...

Next,

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"

Let me see those logs in your next reply...

Thanks,

Kevin...

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Hello there Kevinf80!

Thanks in advance for the assistance! I got up to step seventeen there, but it's the same problem unfortunately! The same two Malware appear in the mbar report after scanning. I go to clean them up, and it says complete. Then I restart the computer and scan again, and the same two malwares show up! Additionally, I can't continue with the rest of the steps because it still doesn't let me open up MalwareBytes. I've attached the requested logs from MBar. Please let me know what you think and what the next step oughta be!

Thanks again!

system-log.txt

mbar-log-2017-03-20 (22-26-26).txt

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Thanks for those logs DonutDude, up to now we have been removing the infection you have with MBAR. Previously a hidden protection rootkit, the crux of the infection was always removed. Obviously the infection has changed, mutated or has another rootkit not being identified....

Can you run FRST scan once more in Normal mode, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"

I`ll have a look at the new logs and compile a fix, I will want you to boot to safemode to run the fix. If you are unsure how to boot to safemode, please ask...

Thank you,

Kevin...

 

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No I do not want the FRST scan run from Safe mode, please look at the instructions again......

Quote

Can you run FRST scan once more in Normal mode,

Please run FRST as requested, when I see the logs I will compile a fix, that fix is to be run with the system in safemode....

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Woops! Completely my mistake!

 

So, kinda interesting little happy mistake: I ran FRST in safe mode, exported those logs. Then, just for hoots, I ran MBar. It found a surprising 58 items! So I went ahead and eliminated them. Then restarted in normal mode, tried running MalwareBytes to no avail. So I ran MBar again and it came up empty! Then I ran uninstalled and reinstalled MalwareBytes and tada! It opened! I scanned and it came up with six-thousand-something suspicious threats. So I quarantined and deleted them. Restarted the computer, and ran MalwareBytes again and it came up empty! I just ran MBar again and it came up empty as well. I went ahead and attached all my reports from all of the programs I used. What's your opinion on the matter Kevin?

Addition.txt

FRST.txt

Malwarebytes Report.txt

RogueKiller Report.txt

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Are the latest FRST logs taken after your malware removal marathon..?

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Yep I believe you did a great self service fix,,,! Continue with the following:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Let me know if you have any remaining issues or concerns with your PC..

Thank you,

Kevin...

 

fixlist.txt

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Here's the Fixlog, as requested! Everything seems to be working just fine now. Is there anything I can do to be absolutely sure there's no Malware still on the computer? Thank you once again for all the help Kevin! I really do appreciate it!

Fixlog.txt

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I always like to run a very thorough AV scan after an infection such as was on your system, this scan may take a few hours but is well worth doing. When this is done we should be in a position to clean up and remove tools etc...

Download Sophos Free Virus Removal Tool and save it to your desktop.

If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete.....

Please Do Not use your PC whilst the scan is in progress.... This scan is very thorough so may take several hours...
 
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found please confirm that result....



The Virus Removal Tool scans the following areas of your computer:
  • Memory, including system memory on 32-bit (x86) versions of Windows
  • The Windows registry
  • All local hard drives, fixed and removable
  • Mapped network drives are not scanned.



Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan.
 

Thank you,

Kevin...

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So I went ahead and ran Sophos and it looks like it all came back clean! Thank you so very much Kevin. I really do appreciate all the help you gave me.

Sophos Result.jpg

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Thanks for the update and kind words, continue with the following to clean up:

Uninstall Sophos AV and RogueKiller http://www.askvg.com/how-to-completely-uninstall-remove-a-software-program-in-windows-without-using-3rd-party-software/

Next,

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

 
  • Remove disinfection tools <----- this will remove tools we have used.
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection


Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image

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