Terryl

Ransomware

9 posts in this topic

ID: 1   Posted (edited)

OK, I have a customer that was hit by some nasty ransomware, I have tried every known scan I can think of and also several sites to try and ID this one, but nothing has helped, anyone have an idea on this one?

All I get when booting up in to Windows 10 is this.

58cf6f28ba4ad_Ransom002A.jpg.4336a2d640aa6a8961394eea6497fba3.jpg

 

Have tied every password known for this PC and zip, after 3 tries it re-boots.

 

I'm just about to dump this one in the river, any help would be appreciated.

Edited by Terryl

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So no one has any ideas on how to fix this one???

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Hi Terryl,

This is not a ransomware, but a Syskey scam. Was your customer called by some "technical support" and/or did he give remote access to anyone for support purposes?

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Nope, no one asked for any remote connection, but he did see a message that popped up saying his PC was infected and to call a number.

 

So this may not be ransomware, if so how to fix it?

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He failed for a technical support scam from what I can see. I've never tried to remove Syskey to be honest. If you boot into the Advanced Boot Options, select "Repair Your Computer" and then "Restore to a previous point", can you do a system restore to an earlier date?

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I can't get past the password screen, all it does is reboot the PC, but I can run the hard drive on my test PC and see if I can fix the SAM, if this is related to that.

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Sorry for the late reply. Even when you boot in the "Repair your computer" mode, you're still prompted the Syskey login?

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Hi Terryl,

Are you still with me?

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ID: 9   Posted

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