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MalwareBytes Unable to Connect to Server After Update


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Malwarebytes requested to update to the latest version last night. This morning when after I turned on my computer there was a pop-up that says it cannot connect to the server. I cannot get Malwarebytes to run. I tried uninstalling it through Windows 10, however, an error popped up which says, "Runtime error...Could not call proc." I also tried reinstalling Malwarebytes which then I was able to get Malwarebytes to pop-up, which I then deactivated the licence. I've used mbam-clean, but that has failed as well. I read from another thread that I should post 4 diagnostics logs here but do not know how. I've gone to C:\ProgramData\Malwarebytes\MBAMService\logs and only found files called mbae-default, mbae-protector.xpe, and MBAMSERVICE in "logs." Thanks for your help.

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Hello @Alyus:

For now:

1.) Using the Windows built-in utility, archive (.zip) the contents of the "C:\ProgramData\Malwarebytes\MBAMService\logs" sub-directory, and attach in a reply.

2.) Individually attach the three (3) .txt text based files that contain the requested diagnostic output data. (FRST.txt, Addition.txt and mb-checkResult.txt)

Drag the above four (4) files to the "paperclip" symbol near the bottom of this topic's reply window,  Upon receipt, the above will then be analyzed by Malwarebytes staffers for your next action.

Thank you.

Edited by 1PW
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See sections 6, 7 and 8 at the link below. The files you are seeing are the logs mentioned in 6 required to be zipped. 

Section 7 describes how to obtain the frst and addition files - you have to download a tool to obtain them

Section 8 describes how to obtain the mb-checkresult file

 

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