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Windows 7 PC periodically slows down to an almost frozen state for 20-60 minutes


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  • Root Admin

Please temporarily uninstall McAfee antivirus. Then run their clean removal tool.

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Then run the following.

Please restart the computer first and then run the following steps and post back the logs as attachments when ready.

STEP 01
Please download Junkware Removal Tool to your desktop.

  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus

STEP 02

adwcleaner_new.png Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

  • Right-click on adwcleaner_new.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now.
  • After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

STEP 03
Download Sophos Free Virus Removal Tool and save it to your desktop.
 

  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View Log file (bottom left-hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found, please confirm that result.

STEP 04
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

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text from AdwCleaner:

# AdwCleaner v6.044 - Logfile created 22/03/2017 at 10:01:09

# Updated on 28/02/2017 by Malwarebytes

# Database : 2017-03-20.1 [Server]

# Operating System : Windows 7 Professional Service Pack 1 (X64)

# Username : Joe - JOE-PC

# Running from : C:\Users\Joe\Desktop\AdwCleaner.exe

# Mode: Clean

# Support : https://www.malwarebytes.com/support

 

 

 

***** [ Services ] *****

 

 

 

***** [ Folders ] *****

 

 

 

***** [ Files ] *****

 

 

 

***** [ DLL ] *****

 

 

 

***** [ WMI ] *****

 

 

 

***** [ Shortcuts ] *****

 

 

 

***** [ Scheduled Tasks ] *****

 

 

 

***** [ Registry ] *****

 

 

 

***** [ Web browsers ] *****

 

[-] [C:\Users\Joe\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: aol.com

[-] [C:\Users\Joe\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: ask.com

 

 

*************************

 

:: "Tracing" keys deleted

:: Winsock settings cleared

 

*************************

 

C:\AdwCleaner\AdwCleaner[C0].txt - [979 Bytes] - [22/03/2017 10:01:09]

C:\AdwCleaner\AdwCleaner[S0].txt - [1303 Bytes] - [22/03/2017 10:00:18]

 

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [1124 Bytes] ##########

 

 

 

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  • Root Admin

Microsoft telemetry data collector is crashing for some reason. It collects certain meta data about your system to upload to Microsoft.
You also have an issue with Bonjur from Apple a reinstall if you want the program may fix it.

Application errors:
==================
Error: (03/24/2017 05:31:44 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: CompatTelRunner.exe, version: 10.0.14979.1011, time stamp: 0x841859ac
Faulting module name: devinv.dll, version: 10.0.14979.1011, time stamp: 0x3d209c82
Exception code: 0xc0000005
Fault offset: 0x00000000000166bd
Faulting process id: 0x1f58
Faulting application start time: 0x01d2a4783cb9febc
Faulting application path: C:\Windows\system32\CompatTelRunner.exe
Faulting module path: C:\Windows\system32\devinv.dll
Report Id: b13c0383-1074-11e7-952f-a41f72ff7f88

Error: (03/24/2017 05:22:32 AM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Client application bug: DNSServiceResolve(HP\032Officejet\032Pro\0328610\032[6104D2]._scanner._tcp.local.) active for over two minutes. This places considerable burden on the network.


One of your games or components of is also crashing.

Error: (03/22/2017 11:39:52 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: ConanSandbox.exe, version: 0.1.0.0, time stamp: 0x58cac17a
Faulting module name: VCRUNTIME140.dll, version: 14.0.24215.1, time stamp: 0x57bfd5ab
Exception code: 0xc0000005
Fault offset: 0x000000000000c5f0
Faulting process id: 0x8c0
Faulting application start time: 0x01d2a382e84371f8
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Conan Exiles\ConanSandbox\Binaries\Win64\ConanSandbox.exe
Faulting module path: C:\Windows\system32\VCRUNTIME140.dll
Report Id: 5eeb8561-0f7a-11e7-952f-a41f72ff7f88


Then you have many various other crashes or programs that are unable to start for one reason or another. All of these errors need to be corrected as they can affect overall performance of your system.

System errors:
=============
Error: (03/24/2017 02:58:56 AM) (Source: volsnap) (EventID: 36) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (03/23/2017 08:37:31 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Steam Client Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

Error: (03/23/2017 08:37:31 AM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.

Error: (03/22/2017 01:24:10 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Office Software Protection Platform service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

Error: (03/22/2017 01:24:10 PM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Office Software Protection Platform service to connect.

Error: (03/22/2017 10:03:36 AM) (Source: Service Control Manager) (EventID: 7003) (User: )
Description: The McAfee Boot Delay Start Service service
depends the following service: mfevtp. This service might not be installed.

Error: (03/22/2017 10:02:03 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Apple Mobile Device Service service failed to start due to the following error:
The pipe has been ended.

Error: (03/22/2017 10:02:02 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Print Spooler service failed to start due to the following error:
The service did not start due to a logon failure.

Error: (03/22/2017 10:02:02 AM) (Source: Service Control Manager) (EventID: 7038) (User: )
Description: The Spooler service was unable to log on as NT AUTHORITY\SYSTEM with the currently configured password due to the following error:
The request is not supported.


To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (03/22/2017 10:01:05 AM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Windows Modules Installer service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.


 
If you like we can do some general basic cleaning of the system and see if that helps to improve performance and correct some of these errors.

Let me know if you'd like to do some general cleaning and see about fixing some of these errors.

 

 

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  • Root Admin

Let me have you run the following first then.

 

Please visit this web page and read the ComboFix User's Guide:

  • Once you've read the article and are ready to use the program you can download it directly from the link below.
  • Important! - Please make sure you save combofix to your desktop and do not run it from your browser
  • Direct download link for: ComboFix.exe
  • Please make sure you disable your security applications before running ComboFix.
  • Once Combofix has completed it will produce and open a log file.  Please be patient as it can take some time to load.
  • Please attach that log file to your next reply.
  • If needed the file can be located here:  C:\combofix.txt
  • NOTE: If you receive the message "illegal operation has been attempted on a registry key that has been marked for deletion", just reboot the computer.
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